Universal Financial Service Representative - Chambersburg & Greencastle

A 1st Ed Credit Union Financial Service Representative (FSR) will assist in building valued financial relationships with our members by actively recommending and cross-selling 1st Ed products and services that best meet our members’ financial needs while providing outstanding professional service and answering all member inquiries.

ESSENTIAL FUNCTIONS

• Answers all incoming calls in a professional, timely and courteous manner; following established standards and guidelines for excellent member relations and efficiency.
• Understands the credit union’s financial goals and strategic direction.
• Proactively supports the “people helping people" sales and service culture.
• Utilizes account information to ask pertinent questions to assess member’s financial needs to offer the best products and services to cross-sell.
• Actively cross-sells and opens credit union products, establishes all services to members and potential members to meet their financial needs.
• Consistently achieves threshold levels of sales goals and member services performance standards and training requirements.
• Accepts and enters consumer, home equity, and mortgage loan applications when needed and provides loan pay-off information to appropriate parties.
• Understands all security and responsibilities of the departments within the credit union and maintains a working knowledge of compliance/regulations in area of responsibility.
• Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
• Understands and follows all credit union policies and procedures.
• Appropriately refers escalated service issues to the supervisor.
• Processes all service requests for members such as stop payments, check orders, address changes, card ordering and account maintenance.
• Provides accurate information regarding our loan and savings rates, fees, account balances, and activity.
• Processes all transaction requests for members, such as payments, transfers, deposits, cash advances, outgoing wires, and withdrawals with accuracy and in accordance to our policy and procedure guidelines.
• Establishes mobile banking and bill pay services for members and provides assistance and guidance in their use.
• Performs teller duties as needed.
• Adheres to approved cash handling skills and ensures cash teller drawer is accurately balanced each day.
• Provides efficient and professional service to all members in relation to all branch functions including teller processing and member services.
• Maintains a safe work environment and reports any unsafe conditions immediately.
• Ensures the timely opening and close of the branch daily, including maintaining a professional work area at the branch.
• Accurately opens and closes memberships as needed.

ADDITIONAL FUNCTIONS

• Attend meetings, training courses, conferences and seminars.
• Perform clerical support duties as necessary.
• Assist in other departments as necessary.

JOB SPECIFICATIONS

• Requires completion of high school education.
• Prior work experience in customer service or a related position preferred.
• Excellent member service and effective verbal and written communication skills.
• Strong cross-selling skills.
• Strong knowledge and understanding of financial products and services.
• Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel.
• Intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.) required.
• A positive, professional image and a high degree of confidentiality within the workplace.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) 5% Match
• AD&D insurance
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Prescription drug insurance
• Referral program
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Experience:

• banking: 1 year (Preferred)
• sales and service: 1 year (Preferred)

License/Certification:

• NMLS # (Preferred)

Work Location: In person