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Universal Teller I - Juneau Regional Branch
Universal Teller I - Juneau Regional Branch
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers.
We are seeking a Customer Service Professional to Join our Team!
Universal Teller’s deliver consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently, while adhering to defined cash limits, bank policy and procedures, and banking regulations.
Salary: $20.25/hour minimum, plus 10% area differential. Job/salary offer would be commensurate with experience.
Schedule: Monday-Friday
GENERAL PURPOSE SUMMARY
Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, and identifies and manages risk by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors.
- Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling.
- Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits.
- Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency.
- Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures.
- Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations.
- Creates reports and presentations for all levels of management and may direct the work of others.
- Performs other work-related duties as assigned by supervisor.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: 6 months Teller experience; or one year customer service and 6 months cash handling experience.
Preferred: FNBA experience.
SKILLS and ABILITIES:
Knowledge of personal computer operation (monitor, keyboard, mouse), ability to keyboard 35 wpm and operate a 10-key calculator and general knowledge of office machines required. Must have strong communication and interpersonal skills as well as ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management. Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information.
LANGUAGE SKILLS:
Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organizations.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.
REASONING SKILLS:
Ability to solve practical problems and deal with several variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
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