US Medical and legal operations- TL(US process)Night shift

Key Responsibilities:

1. Legal and Medical Operations

• Downloading, uploading, and allocating legal/medical cases.

• Monitoring and ensuring TAT adherence for all workflows.

• Reviewing daily emails, prioritizing workload, and documenting daily operations.

2. Team & Work Management

• Managing PWM (Production Workforce Management) and task dashboards.

• Forecasting volume, resource planning, and rostering.

• Handling rush requests, overtime planning, and effective task distribution.

• Conducting quality checks and sharing performance insights.

• Organizing daily huddles, monthly reviews, and HR meetings.

• Reviewing and approving leaves through HRMS systems (e.g., People Strong).

• Managing leave planners, shift rotations, and attendance records.

3. People Leadership

• Leading interviews, onboarding, and training new joiners.

• Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed.

• Coordinating team bonding activities, recognition programs, and engagement events.

• Creating, validating, and tracking KPI performance metrics.

• Providing coaching, conflict resolution, and professional development support.

4. Client & Stakeholder Communication

• Attending and leading client calls, sharing MOMs and agendas.

• Acting as Point of Contact (POC) for client escalations and new client transitions.

• Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations.

• Sharing weekly/monthly updates and addressing escalations professionally.

5. Reporting & Process Management

• Creating SOPs and RCA documents for process governance.

• Managing billing reports and client invoice data.

• Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations.

• Updating inventory trackers, maintaining dashboards, and managing documentation repositories.

• Handling IT issues and coordinating with support teams.

• Supporting IPACS management

Required Skills & Experience:

• Graduate/Postgraduate in Law, Healthcare, Life Sciences, or Operations.

• 5–8 years of experience in LPO/BPO/legal-medical support roles, with at least 2+ years in a team lead/supervisory role.

• Deep understanding of PI, SSD, and VA workflows in U.S. legal processes.

• Experience managing teams of legal graduates, paralegals, and medical professionals.

• Strong familiarity with tools like Clio, Filevine, Law Ruler, SmartAdvocate, or similar CRMs/legal platforms.

• Hands-on with HRMS, ERP systems, and productivity dashboards.

• Proficiency in Document & Productivity Tools: Adobe Acrobat, Nitro PDF, MS Word, Excel, Outlook.

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• US legal operations: 5 years (Required)
• on-paper team leading: 2 years (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Work Location: In person