Utilities Administrative Assistant

The City of Beaver Dam is seeking a motivated and detail-oriented professional to serve as a Utilities Administrative Assistant. This position will assist as a customer service representative for the Water and Wastewater Utilities, assist with coordinating water meter installation, maintenance, reading, service requests, customer communication and maintain accurate records for customer accounts.

Key Responsibilities:

· Assist with scheduling of water meter installation, testing, replacements, maintenance, and repair appointments with residents, contractors, and utility staff.

· Respond to customer inquiries regarding water service, metering, billing, consumption, leaks, and service interruptions both in person and via phone/email.

· Maintain accurate meter records.

· Draft letters / customer correspondence. Provide notifications of projects to customers, media, city officials and others.

· Assist with work orders and service requests in asset management and other software.

· Support department communication by relaying accurate information between field, office, and customers.

· Assist in communication with the Utility Billing Clerk

Qualifications:

· High School Diploma or GED required, Associate Degree preferred with additional technical coursework or training preferred.

· Utilities experience preferred

· Competent computer skills with Proficiency in Microsoft Office

· Strong customer service skills

Job Type: Full-time

Pay: $23.28 - $30.23 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person