UX Designer

Job Title: UX Designer

Digital Marketing

The Web Designer & Developer is the primary owner of Popular Bank’s website and digital design execution. This hybrid role blends creative design expertise with front-end development and technical website management. The position ensures the website is visually compelling, technically sound, compliant with accessibility standards, and optimized for marketing performance.

The Web Designer & Developer reports to the Digital Marketing Manager and collaborates closely with the Digital & Creative team, Web Operations, various Business Units on ad hoc projects, Compliance, and external vendors (SEO agency, analytics).

In this position, you will:

Website Ownership & Management

• Serve as the primary owner of the Popular Bank website, ensuring all content, functionality, and updates are accurate and compliant.
• Manage day-to-day website updates including rates, product pages, branch hours, legal notices, and promotional content.
• Build, update, and maintain web pages using HTML, CSS, JavaScript, and MODX (or other CMS platforms).
• Oversee quality assurance and testing to ensure error-free deployment across desktop and mobile devices.
• Conduct regular audits via Siteimprove, providing reports and recommendations to improve accessibility, compliance, and performance.
• Collaborate with SEO agency and internal teams to continuously optimize the website for rankings and user experience.

Digital Design & Campaign Support

• Design and produce landing pages, product graphics, digital banners, social media assets, and campaign visuals.
• Create and code responsive email templates and campaigns (Stripo or equivalent).
• Ensure consistent branding, accessibility, and UX best practices across all digital channels.
• Work directly with marketing teams and business units to translate campaign requirements into effective digital executions.

Analytics, Compliance & Reporting

• Use Google Analytics/GA4 to report on website and landing page performance, providing insights for optimization.
• Partner with Compliance (via Jira workflow) to ensure all web content and campaigns meet regulatory standards.
• Provide metrics, dashboards, and insights to marketing leadership on digital performance.

Cross-Team Collaboration

• Act as the central point of contact for website-related needs across the Bank.
• Work independently with business stakeholders to recommend best digital solutions.
• Need to have strong understanding of the financial products and services to be able to work with other BU requests and provide recommendations as required.
• Coordinate with IT and vendors to resolve technical issues or implement site enhancements.

To be considered, you will need:

• Bachelor’s degree in Web Design, Digital Media, Computer Science, or related field.
• 5-8 years of professional experience in web design, development, and management.
• Strong proficiency in HTML, CSS, JavaScript, and CMS platforms (MODX preferred).
• Proven design skills with a portfolio demonstrating campaign, brand, and UX work.
• Hands-on experience with Siteimprove, SEO, Google Analytics/GA4, and email design tools (e.g., Stripo, or similar).
• Solid understanding of WCAG accessibility standards (2.1 AA or higher).
• Experience collaborating with compliance/legal review teams, preferably in regulated industries (financial services a plus).
• Strong problem-solving, project management, and communication skills.
• Ability to work independently, manage competing priorities, and deliver on tight deadlines.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Remote