UX Designer

adroitts is a fast-growing IT solutions company that helps businesses adapt and grow in a continuously evolving market. Our tailor-made technological solutions are perfectly aligned to our client’s business goals and objectives. we strive to be a long-term trusted and reliable partner for our customers organization to help overcome IT challenges. Our solutions, methodologies and implementations are designed with customer centric focus and customers ROI. We pride ourselves in our employees feeling welcomed, valued, and involved.

Top 3 Hard Skills:

• Interaction Design
• Component Driven Design
• Information Architecture

Daily Responsibilities:

Job Responsibilities include but are not limited to:

• Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.
• Partner with customer care agents to fully understand their needs.
• Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.
• Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
• Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.
• When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
• Work with technology team to determine feasibility and implementation timelines.
• Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
• Must be highly innovative and inspire commitment to a higher standard.
• Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.
• Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.

We are looking forward to hearing from you!

Best,

adroitts

Job Type: Contract

Pay: $45.00 - $55.00 per hour

Work Location: Remote