Vascular Case Manager

Clinical Case Manager – Surgical Readiness

Department: Clinical Operations

Reports To: Vice President of Compliance & Clinical Operations and/or Director of Clinical Operations

FLSA Status: Exempt

Location: 12-12 Seagirt Blvd, Far Rockaway, NY 11691

Position Summary

Integra Vascular provides patient-focused, preventative vascular care to residents of skilled nursing facilities, assisted living communities, and other healthcare settings throughout multiple states. Our mission is to reduce unnecessary wounds, hospitalizations, and patient travel through early diagnosis and exceptional onsite vascular care.

The Clinical Case Manager – Surgical Readiness serves as the central coordinator responsible for ensuring patients referred for vascular intervention progress efficiently through the surgical pipeline. Acting as the primary liaison between Clinical Teams, Eligibility Nurses, Surgical Schedulers, Physicians, Facilities, and Patients' Representatives, this individual is responsible for identifying and resolving barriers to treatment, maintaining patient readiness for intervention, and reducing delays between referral and procedure.

This role is critical to maintaining procedural volume, optimizing patient outcomes, and ensuring operational efficiency across Integra's Office-Based Laboratories (OBLs).

Essential Duties and Responsibilities

Patient Case Ownership

• Assume ownership of all approved intervention candidates following Eligibility Nurse review.

• Maintain an active caseload of patients pending intervention.

• Track patient progress from eligibility approval through procedure completion.

• Identify barriers preventing patients from advancing through the procedural pipeline.

• Escalate concerns requiring physician, clinical, or operational intervention.

• Ensure all patients remain actively progressing toward procedural readiness.

Surgical Readiness Coordination

• Verify completion of required laboratory testing.

• Coordinate repeat or missing laboratory draws as necessary.

• Monitor and track diagnostic imaging requirements.

• Ensure appropriate medication hold orders have been obtained and communicated.

• Verify physician clearances, specialist clearances, and supporting documentation when required.

• Coordinate acquisition of medical records, hospitalization records, and outside provider documentation.

• Facilitate communication regarding anticoagulation management and other procedural preparation requirements.

Facility & Family Coordination

• Collaborate with facility staff to ensure procedural preparation requirements are understood and completed.

• Coordinate communication with facility nursing leadership regarding patient readiness.

• Work with responsible parties, family members, guardians, and powers of attorney regarding procedural preparation and consent requirements.

• Address transportation concerns and logistical barriers affecting procedural scheduling.

• Assist in resolving patient or facility concerns that may delay treatment.

Interdepartmental Collaboration

• Serve as the primary communication bridge between:

  • Clinical Field Teams

  • Eligibility Nurses

  • Surgical Scheduling Teams

  • OBL Managers

  • Physicians

  • Operations Leadership

  • Facility Staff

• Participate in regular readiness meetings and procedural planning discussions.

• Collaborate with Eligibility Nurses to identify high-risk or complex patients requiring enhanced oversight.

• Partner with Surgical Schedulers to prioritize patients based on readiness status and physician availability.

Pipeline Management & Reporting

• Maintain accurate patient status documentation within company systems.

• Monitor patient movement through established procedural workflow stages.

• Generate and maintain readiness reports and patient tracking tools.

• Identify trends causing delays, cancellations, or procedural inefficiencies.

• Provide regular updates to leadership regarding patient pipeline status.

• Assist leadership in forecasting procedural volume and readiness metrics.

Quality & Compliance

• Maintain patient confidentiality and HIPAA compliance at all times.

• Ensure procedural preparation requirements are completed in accordance with physician protocols and company policies.

• Assist with quality improvement initiatives related to patient throughput and procedural readiness.

• Maintain accurate documentation and communication records.

• Support compliance with applicable state, federal, and accrediting body requirements.

Qualifications

Required

• Minimum 3 years of healthcare coordination, case management, surgical scheduling, vascular operations, or related clinical administrative experience.

• Strong understanding of medical terminology.

• Experience coordinating care across multiple departments and stakeholders.

• Exceptional organizational and time management skills.

• Ability to manage multiple patient cases simultaneously.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office Suite and healthcare information systems.

• Demonstrated problem-solving and critical-thinking abilities.

Preferred

• Licensed Practical Nurse (LPN).

• Registered Nurse (RN).

• Certified Medical Assistant (CMA).

• Surgical Scheduling experience.

• Vascular surgery, interventional radiology, cardiology, wound care, or procedural medicine experience.

• Experience working with geriatric patient populations.

• Experience working with skilled nursing facilities and assisted living facilities.

Core Competencies

• Patient Advocacy

• Clinical Coordination

• Critical Thinking

• Process Management

• Cross-Functional Collaboration

• Professional Communication

• Attention to Detail

• Accountability

• Time Management

• Conflict Resolution

• Organizational Leadership

Physical Requirements

• Prolonged periods of sitting and computer work.

• Ability to communicate effectively by phone, email, and video conferencing.

Key Performance Indicators (KPIs)

• Average Days from Eligibility Approval to Procedure

• Percentage of Approved Patients Scheduled

• Number of Patients Pending Greater Than 14 Days

• Procedure Cancellation Rate

• Percentage of Patients Successfully Worked Up to Readiness

• Physician Escalation Resolution Time

• Facility Communication Compliance

• Accuracy of Patient Tracking Documentation

Why This Role Matters

The Clinical Case Manager – Surgical Readiness plays a critical role in ensuring patients receive timely vascular interventions while maintaining seamless communication between clinical, operational, and scheduling teams. By actively managing patient readiness and removing barriers to care, this position directly contributes to improved patient outcomes, increased procedural efficiency, and the continued growth of Integra Vascular's mission-driven healthcare model.