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Vendor Compliance & Operations Coordinator

The Vendor Compliance & Operations Coordinator will play a key role in new vendor onboarding, order processing, and error management. This role will be responsible for the daily monitoring of order operations, ensuring a smooth end-to-end order process for the customer. In this role, you will ensure all errors are resolved promptly and that orders are processed and received correctly. You will work closely with the operations and vendor compliance team, but will also be instrumental in cross-departmental success. The Vendor Compliance & Operations Coordinator will assist in onboarding new dropship vendors and ensure they are set up for success. They will also be responsible for monitoring dropship inventory and proactively troubleshooting any SKU issues.

This role will report to the Associate Director of Partner Operations and will assist the vendor compliance team. The following should be considered an overview of duties and responsibilities, but not a complete list, as the order operations coordinator may take on other responsibilities as the company's needs and dynamics evolve.

Success in this role looks like: reducing order errors and processing delays, vendors consistently hitting go-live dates, and accurate, timely order data flow between systems.

Responsibilities:

Liaison between dropship vendor questions and the customer experience team, and contact for any missing order information imperative to processing orders correctly (i.e., missing phone numbers, names, incorrect zip codes, and incorrect vendor codes)

Work cross-departmentally to fix incorrect vendor information or codes in our ERP system, and monitor and troubleshoot dropship inventory discrepancies

Ensure EDI documents are sent on time, and orders ship with the correct carrier

Issue chargebacks for shipping discrepancies

Confirm vendors include required BOL information for customer tracking and returns

Ensure mis-ships, replacement part orders, and vendor delays are handled properly and in line with the dropship vendor guidebook

Monitor the accuracy of new automated reports and processes

Check errored estimates to ensure orders are processed correctly and on time, and escalate anything to the appropriate parties

Check systems and EDI reports daily to ensure orders are dropshipping correctly and are flowing between systems

Maintain dropship vendor portal and audit documents

Communicate and message customers on any backorders or order updates not sent through our automated process and proactively monitor automated order updates, so that any missing emails or issues are flagged to the appropriate parties

Assist in onboarding new dropship vendors using a task management system, coordinate cross-departmentally, proactively communicate any delays to applicable parties, and ensure vendors meet the required go-live date

Ensure vendors are scheduling training with our EDI provider during the onboarding process and attend calls to ensure they receive correct information and are trained on everything necessary