Vendor Manager

Job Title: Vendor Commercials & Contracts Manager

Location: Dubai, UAE (Hybrid)

Industry: Logistics & Cross-Border eCommerce

Company: RSA eCommerce (Part of RSA Global)

About the Role

We are looking for a detail-oriented Vendor Manager to join our fast-growing eCommerce logistics team. You will coordinate contracting, pricing, and SOP management for customs clearance and last-mile delivery partners worldwide. The role is critical in ensuring every vendor we onboard is commercially competitive, contractually compliant, and operationally aligned with RSA standards.

Key Responsibilities

1. Vendor Contracting & Compliance

• Coordinate vendor contracting after commercial terms are agreed.
• Validate contracts and rate cards; review them against RSA’s 20-point checklist.
• Manage redlines with vendors, track deviations, and prepare agreements for signature.
• Maintain a central repository of all executed contracts and key terms.

2. Pricing & Rate Analysis

• Analyse vendor rate cards, benchmark against RSA models, and ensure pricing integrity.
• Restructure rate cards into RSA-standard templates for full transparency.
• Collaborate with Finance for rate validation and maintain a central pricing database.
• Conduct market comparisons to ensure competitiveness and healthy margins.

3. SOP Management

• Review vendor SOPs and adapt them into client-ready packs.
• Maintain a structured and up-to-date SOP repository for all vendors and countries.

4. Vendor Onboarding & Coordination

• Drive the end-to-end onboarding process for global vendors.
• Coordinate with Tech, Finance, and Legal to ensure readiness across systems, invoicing, and compliance.
• Track progress, escalate delays, and ensure vendors are fully operational before launch.

5. Vendor Research & Engagement

• Conduct vendor research and comparisons to support selection decisions.
• Perform initial outreach and qualification before escalation to senior management.

Key Performance Indicators (KPIs)

• Contract turnaround time: ≤ 10 business days
• Rate validation cycle: ≤ 3 business days
• Pricing accuracy: ≤ 1% variance between contracted rates and first invoices
• Checklist compliance: 100% reviewed, ≥ 85% ideal/approved alternate clauses
• SOP readiness: client-ready within 5 business days of contract signature
• Repository hygiene: 100% of contracts logged and searchable within 5 days

Candidate Profile

Experience:

• Mandatory experience in vendor management for cross-border eCommerce or logistics .
• Prior work with customs clearance and last-mile delivery vendors is essential.
• Background in postal, courier, or express delivery preferred.

Skills:

• Advanced commercial and financial analysis (Excel/Google Sheets).
• Strong contract literacy and documentation management.
• Proficient in vendor research, qualification, and SOP writing.
• Excellent coordination, attention to detail, and communication skills.

Attributes:

• Analytical and structured thinker.
• Works with urgency and accountability.
• Comfortable managing vendors across multiple geographies.
• Collaborative and process-driven.

About RSA eCommerce

RSA eCommerce simplifies cross-border delivery. Through a single integration and contract, we provide eCommerce aggregators and consolidators with seamless access to customs clearance and last-mile delivery across 37+ countries . Backed by RSA Global , we combine scale, compliance, and technology to create efficient and transparent logistics solutions worldwide.

Interested?

Apply now and be part of a team building the next generation of global eCommerce logistics.