Vendor Onboarding Manager – eCommerce Marketplace

Role Purpose
The Vendor Onboarding Manager will be responsible for building and scaling marketplace’s supplier ecosystem by owning the end-to-end vendor onboarding lifecycle. This role is critical in ensuring that only compliant, operationally ready, and high-quality vendors are activated on the platform, enabling marketplace to scale rapidly as a UAE-first marketplace.

Job Responsibilities

• Own the complete vendor onboarding journey from lead qualification to go-live
• Identify, engage, and onboard local UAE suppliers and brands aligned with marketplace category strategy and quality benchmarks
• Act as the primary point of contact for vendors during onboarding, ensuring a smooth, fast, and structured experience
• Validate vendor documentation including trade licenses, VAT registration, bank details, contracts, and compliance requirements
• Ensure vendors meet marketplace standards for product quality, pricing, availability, packaging, and delivery capabilities
• Coordinate product listing readiness including SKU data, pricing, MOQ alignment, images, descriptions, and category mapping
• Work closely with Operations, Finance, Legal, and Technology teams to ensure vendors are operationally and system-ready
• Facilitate vendor training on marketplace processes, SLAs, fulfilment models, returns, and performance expectations
• Ensure vendor onboarding timelines are met without compromising compliance or quality checks
• Monitor onboarding KPIs such as time-to-live, vendor activation rate, documentation accuracy, and early performance metrics
• Identify onboarding bottlenecks and continuously improve processes, SOPs, and automation workflows
• Support contract execution, commercial alignment, and onboarding-related negotiations in coordination with management
• Ensure vendors are correctly configured in ERP/OMS systems for orders, payouts, inventory, and reporting
• Maintain accurate vendor records and onboarding documentation for audit and compliance purposes
• Coordinate handover of activated vendors to Operations and Category teams with clear performance expectations
• Act as the escalation point for onboarding-related issues, delays, or vendor concerns
• Support category expansion and rapid vendor scale-up during peak growth phases and campaign launches
• Contribute market intelligence on supplier pricing, assortment gaps, and onboarding best practices
• Ensure alignment with UAE consumer protection laws, marketplace policies, and internal governance standards

Experience Requirements

• 4–8 years of experience in vendor onboarding, supplier management, marketplace operations, procurement, or e-commerce operations
• Prior experience working with marketplace or multi-vendor platforms (B2B or B2C)
• Strong understanding of vendor documentation, compliance, and onboarding workflows in the UAE
• Hands-on experience coordinating with cross-functional teams including operations, finance, tech, and legal
• Familiarity with ERP / OMS systems (Zoho preferred)
• Experience onboarding local suppliers, distributors, or brands is a strong advantage
• Strong stakeholder management, communication, and vendor-facing skills
• Highly process-driven with the ability to manage multiple vendors simultaneously
• Data-driven mindset with experience tracking KPIs and operational metrics

Education & Certifications

• Bachelor’s degree
• MBA or postgraduate qualification is a plus
• Certifications in Supply Chain, Operations, or Project Management are advantageous (Preffered)

Job Type: Full-time

Work Location: On the road

Expected Start Date: 01/01/2026