Vendor Support Specialist

Revolutionize B2B Payments with Edenred Pay USA

Join our team and be part of a company that's transforming the way businesses pay and get paid.

At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.

As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

Why Join Us?

• : We offer 100% company-paid medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
• Other Benefits Offered: Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
• Retirement Benefits: Take advantage of our 401K plan with a generous employer match of up to 5%.

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

Job Summary:

The Vendor Support Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed.

Essential Functions: Duties and Responsibilities

• Timely processing of e-payments on behalf of our customers via phone call and/or the web
• Successfully meet minimum quota of payments completed per month
• Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned
• Use all tools and resources available to maintain minimal errors; quality over quantity
• Actively review key metrics measured to ensure standards set forth are being met
• Actively resolve any vendor related issues or inquiries
• This position will focus on data collection, verification, and data entry; attention to detail being the key
• Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other assignments as directed from time to time.
• Perform other duties as assigned

Required Skills/Abilities:

• Strong communication skills
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM

Education and Experience:

Required:

• A minimum of 1 - 2 years previous customer service experience
• High School Diploma or equivalent
• All applicants must successfully complete a background and drug test

Preferred:

• Experience with Excel (middle level or above) and SalesForce desired but not required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person