Veteran Onboarding and Triage Call Specialist

Job description:

• Are you looking for a mission driven career that helps those people in need?
• Are you a hard-working, motivated individual who wants to work with other hard-working, motivated individuals?
• Do you want the flexibility to work from home?
• Does working for a start-up company with many growth opportunities sound exciting?
• Do you work well independently and want a job where you can complete your tasks without being micromanaged?
• Most importantly, do you like helping people, specifically Veterans?

If so, then being a Veteran Advocacy Specialist at Rocket Benefits may be the job for you!

About Us:

We are a veteran advocate company that helps veterans get their disability ratings increased through a VA accredited attorney. If you don’t know what this is, it’s the compensation they get for disabilities sustained while they were serving in the US military. We are a startup of almost 100 people and are growing quickly. Come and join this fast paced environment that will make you feel good when you come home from work everyday because you will be helping veterans in need.

Job Duties:

Veteran Advocacy Specialists (VAS) are responsible for triaging veterans; this means that they take daily onboarding calls to discuss with the veteran all previous VA disability claims filed, past approvals and denials and how to help them increase their combined disability rating. These calls should take around thirty minutes and once fully trained we expect each VAS to take 8 new onboarding calls per day. The VAS will identify ways to connect medical conditions to veteran’s time in the service and look for possible secondary conditions that have resulted from conditions incurred during service - so a medical background is a huge plus. Detailed plans for what evidence will need to be collected to support the veteran’s claims is a large focus of this role. In addition, the VAS will discuss incoming decision letters from the VA with veterans and plan for a second round of appeals.

This job requires 5-6 hours of phone time per day. We provide the phone line through our virtual phone call software called Dialpad.

Skills That You Will Need In This Job, That We Will Look For In The Hiring Process And Reject Applicants That Don’t Possess These Skills:

• Say no: Some of these veterans are talkers. You need to be confident to be able to say, “No, Mr. Veteran, we can’t really be talking about this right now.”
• Take notes on the fly: You must need a fast typing speed because as you talk to the veteran on the intake call you need to take note of everything they are telling you and write it in their file as you talk with them.
• Moving the call forward: Sometimes our veterans will start telling long winded stories about things that don’t help get what they are really looking for. Sometimes the stories they tell aren’t going to help them with their VA claim. You need to feel strong and capable in your ability to say, “Thanks for sharing that Mr. Veteran, but we need to get back on track because I only have a certain amount of time here with you today for this particular part of the process.”
• Analyze previous medical evidence and utilize critical thinking to determine the relevance of it: How did the previous evidence fail to prove what is needed for the veteran’s claims? You need to be able to figure out how to tell the story of what happened between that service event and today.

Please be ready to explain how you have each of these skills in the hiring process.

Who Might Be A Fit

Other previous experience that would be helpful would be working in insurance, teaching, nursing or worker’s compensation. These are by no means a requirement, just our idea of who this role has been a fit for in our current team, the most important thing is the four skill sets we outlined in the job above.

Hours and Pay:

We are looking for someone to join our team full-time. We are a fully remote team. And have a high percentage of employees in Florida.

Because you are going to be on the phone, it’s important to maintain normal hours but this is easy due to us servicing the entire US. You will be given a generous holiday schedule and weekends. The salary is $50,000 a year with insurance available and 3 weeks of paid vacation, with plenty of room to grow in a start-up company.

The correct word is Wahoo!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Which time zone do you currently live in?
• What is your internet download speed? - Test it here - https://www.speedtest.net
• Do you have experience reviewing/organizing medical documentation?
• Do you have experience reviewing/organizing government forms?
• Respond to this question with the correct word.

Work Location: Remote