Veterinary Receptionist

Hillside Small Animal Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a part-time position, with the option of either morning or afternoon scheduling. Availability is needed Monday-Friday, with rotating Saturdays.

Full-time benefits and compensation**:

• Compensation: $14-16 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is preferred but not required
• Experience with EzyVet would be invaluable

Hillside Small Animal Hospital is a full-service companion animal practice serving Batavia and Cincinnati’s east side suburbs. Our hospital focuses exclusively on dogs and cats, combining family-oriented, relationship-based care with modern medical expertise. We are committed to supporting pets through every stage of life, with an emphasis on preventive care, client education, and personalized treatment plans. We also offer comprehensive dentistry care, complete with digital dental radiographs, as well as soft tissue and orthopedic surgery, such as cruciate repair and fracture plating. Our dedicated team—comprised of two veterinarians, four registered technicians, and experienced support staff—is known for our clear communication and for delivering “star treatment” compassion to all of our patients.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.