Veterinary Receptionist - Urgent Care

Burlingame Family Pet Hospital is seeking an experienced Client Service Representative to support our growing Urgent Care department! In this role, you will be on the front lines of urgent care, supporting client conversations and assisting with triage for urgent cases while maintaining organization and professionalism.

This position is perfect for someone who can stay calm under pressure, think fast, and doesn’t shy away from emergencies. If you can balance a steady, caring presence with the urgency these situations require, we’d love to meet you!

Schedule:

This is a full-time position with a 4/10 schedule. Thursday through Saturday from 12:30 p.m. to 11:00 p.m. is required, with an additional weekday shift to be determined.

Full-time benefits and compensation**:

• Compensation: $23-25 per hour, for each hour worked*
• Shift differential: Additional $2/hr on weekends and weekdays after 7pm
• Health package: Medical, dental, and vision insurance with HSA option and choice of United Healthcare or Kaiser Permanente
• Competitive PTO: Vacation accrual of 80 hours per year (based on full-time hours worked) plus paid holidays and California Sick Time
• Life insurance, disability, and 401k options
• Employee Assistance Program
• Generous personal pet discount
• Annual uniform allowance

Minimum qualifications:

• Previous veterinary experience is required

About our hospital:

At Burlingame Family Pet Hospital, we provide a complete range of services to companion animals in the California Bay Area. We’re equipped to perform soft-tissue surgery, general wellness, urgent care, dentistry, orthopedics, and more out of our state-of-the-art surgical suite. Our 5 doctors are well-equipped with digital radiology, in-house diagnostics, all computerized records (Evet/Pulse), and most of all, a talented and committed support staff team.

We are conveniently located near BART, CalTrain, and bus routes, offering easy access for employees who commute by public transportation.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.