Veterinary Receptionist/Client Service Representative

Job Summary
Rainbow Veterinary Hospital is looking for a Veterinary Receptionist / Client Service Representative to support our front desk, client communication, scheduling, and patient follow-up systems.

This role is a key part of the hospital team. The right person is organized, reliable, comfortable speaking with clients by phone and text, and able to keep track of details in a busy veterinary setting. Veterinary experience is preferred, but the most important qualities are strong communication, good judgment, accuracy, and the ability to stay calm while handling multiple priorities.

Primary Responsibilities

• Welcome clients and pets when they arrive for appointments.
• Answer phones, emails, and text messages professionally and efficiently.
• Schedule appointments and help manage the hospital calendar.
• Confirm appointments, follow up on missed appointments, and assist with recalls and recheck reminders.
• Communicate with clients about medication refills, pending recommendations, lab result follow-ups, treatment plan next steps, and upcoming visits.
• Document client communications clearly in the patient record.
• Process payments, review balances, and assist with basic front desk financial tasks.
• Maintain accurate client and patient information, including contact details, reminders, medical history, and appointment notes.
• Recognize urgent or medically concerning client messages and notify the appropriate team member.
• Help keep the reception area clean, organized, and welcoming.
• Support the veterinary team with basic patient handling or kennel support when needed and appropriate.

What We’re Looking For

• Previous veterinary hospital experience is strongly preferred.
• Familiarity with veterinary terminology is helpful.
• Strong phone, email, and text communication skills.
• Ability to stay organized while managing appointments, client questions, and follow-up tasks.
• Comfort discussing payments and collecting balances professionally.
• Good attention to detail when documenting notes and updating records.
• Ability to work well with doctors, technicians, assistants, kennel staff, and other front desk team members.
• Comfort around dogs and cats, including basic animal handling when needed.
• A dependable, team-focused attitude and a genuine interest in helping pets receive timely care.

This is a good fit for someone who enjoys client service, understands the importance of follow-through, and wants to be part of a veterinary team that supports both pets and the people who care for them.

Job Types: Full-time, Part-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Work Location: In person