Vice President, Applications Operations

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

The Vice President of Applications Operations is an executive leader responsible for enterprise-wide application support, lifecycle management, and operational performance. This role provides strategic and operational oversight for the delivery, stability, optimization, and modernization of the application portfolio, ensuring reliable, secure, and cost-effective services that enable clinical, operational, and business outcomes.
The Vice President leads an organization of application service delivery leaders and IT managers and is accountable for managed service provider performance, application lifecycle governance, and service excellence across the enterprise. This role partners closely with executive leadership, clinical and operational stakeholders, IT peers, and external vendors to align application operations with business strategy, regulatory requirements, and evolving technology capabilities.
The Vice President of Applications Operations establishes a customer-centric, metrics-driven operating model, drives portfolio rationalization and modernization, and ensures seamless transition from implementation to steady-state operations. This leader brings a strong understanding of emerging technology trends and industry best practices to continuously evolve service capabilities and improve value realization.

Key Responsibilities
Executive Leadership

• Provide executive leadership for enterprise application operations, support, and lifecycle management.
• Define and execute the long-term vision and operating model for application operations aligned with overall IT and business strategy.
• Serve as an executive partner to clinical, operational, and business leaders, ensuring application services enable strategic objectives.
• Act as a key advisor to the IT executive leadership team on application portfolio health, risk, performance, and investment priorities.

Application Portfolio & Lifecycle Management

• Drive standardization, rationalization, consolidation, optimization, and modernization of the enterprise application portfolio.
• Oversee application lifecycle governance, including optimization, maintenance, and retirement.
• Partner with the Application Strategy & Design Team and Application Implementation Team in product selection & implementation.
• Ensure applications are performant, reliable, secure, compliant, and scalable to meet enterprise needs.
• Lead the transition of new systems post implementation into stable, efficient operational support.

Service Delivery & Managed Services

• Establish accountability frameworks to ensure managed service providers meet or exceed contractual service level agreements (SLAs) and performance metrics.
• Define, document, and communicate service levels, operational metrics, and resource allocation models.
• Ensure a consistently high level of customer satisfaction across all supported applications and business units.
• Continuously assess and improve service delivery processes using data, metrics, and best practices.

Financial & Vendor Management

• Collaborate on development of the annual IT operating budget for application operations and ensure fiscal discipline throughout the year.
• Partner with IT leadership to oversee vendor performance, contract negotiations, renewals, and third-party partnerships in collaboration with IT Strategy & Design team, procurement, and legal teams.
• Review and approve invoices in a timely manner within delegated authority, ensuring compliance with contract terms and financial controls.
• Drive cost transparency, optimization, and value realization across the application portfolio.

Organizational Leadership & Talent Development

• Lead and develop a high-performing organization of application operations and service delivery leaders.
• Establish clear roles, responsibilities, and accountability across teams and partners.
• Recruit, coach, mentor, and develop talent to build succession and long-term organizational capability.
• Foster a collaborative, inclusive, and high-engagement culture with strong internal communication at all levels.

Governance, Compliance & Continuous Improvement

• Ensure application operations comply with regulatory, security, and organizational policies and standards.
• Lead change management efforts to support evolving operating models, compliance requirements, and technology advancements.
• Introduce new ways of working, best practices, and continuous improvement initiatives to enhance operational maturity.
• Provide executive-level reporting and communication on service performance, risks, and improvement initiatives.

Competencies

• Deep understanding of imaging technologies and workflows, including PACS, RIS, radiology dictation solutions, mammography systems, and related diagnostic imaging applications.
• Demonstrate knowledge of enterprise application platforms and ecosystems, including EHR-adjacent systems, ERP, CRM, HRIS, financial, supply chain, and other mission-critical business applications.
• Enterprise and strategic thinker with strong executive leadership presence.
• Proven ability to influence and partner with senior leaders across clinical, operational, and IT domains.
• Deep experience managing large-scale application portfolios and managed service providers.
• Strong change management, governance, and operational excellence mindset.
• People-centered leader with a track record of building and sustaining high-performing teams.
• Customer-focused, metrics-driven, and outcome-oriented.

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Management, or a related field, or equivalent experience required. Master’s degree preferred.
• 12+ years of progressive leadership experience managing enterprise application portfolios supporting complex business environments.
• 5+ years of senior leadership (Director and above) experience leading managers and large, distributed teams.
• Extensive experience across the full application lifecycle, including implementation, operations, optimization, and retirement.
• Demonstrated success managing managed service providers and vendor ecosystems.
• Experience in healthcare and/or radiology (clinical, operational, or technical) strongly preferred.

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.