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Vice President Residences
Description
As the Vice President Residences, you will lead the strategic and operational oversight of Kempinski’s global residential portfolio, ensuring that every branded residence delivers the same "artisan of hospitality" experience as our iconic hotels. You will bridge the gap between luxury hospitality and high-end real estate management, driving owner value and long-term sustainability.
Key Responsibilities
- Strategic Portfolio Management: Oversee global residential performance, translating brand strategy into local operational execution across all mixed-use developments.
- Brand Standards & Compliance: Own the development and compliance of residential-specific SOPs and service protocols to ensure "Kempinski" quality is maintained in private homes.
- Owner & Stakeholder Relations: Build strong relationships with property owners and Homeowners Associations (HOAs), ensuring transparent communication regarding budget allocations and maintenance costs.
- Pre-Opening & Development: Partner with Technical Services and Design teams to ensure operational functionality in new residential builds and lead pre-opening readiness from staffing to licensing.
- Financial Stewardship: Manage residential budgets and capital expenditure (CapEx) programs, ensuring high-value services are delivered while controlling costs to protect owner returns.
- Customer Journey & Recognition: Ensure residents receive personal recognition and prompt, cordial attention, often through iconic brand ambassadors like the Lady in Red.
- Operational Readiness: Conduct regular quality audits and property reviews to identify service gaps and drive time-bound corrective action plans.
Skills, Knowledge and Expertise
- Experience: Minimum 12+ years of progressive leadership in luxury hospitality or premium residential management, with at least 5–7 years in multi-property or regional oversight.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Residential Expertise: Deep knowledge of branded residences, mixed-use governing documents, and the unique legal/insurance requirements of private ownership within a hotel brand.
- Financial Acumen: Numbers-fluent with a proven track record in P&L management, Net Operating Income (NOI) optimization, and long-term CapEx planning.
- Communication & Influence: Outstanding communicator who can influence global developers, brand headquarters, and private homeowners alike.
- Leadership Style: Poised and professional, with a "participative" management style that motivates property-level leadership teams.
- Certifications: Project management or real estate asset management certifications are considered a strong advantage.
About Corporate Offices
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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