VICIDial Specialist

We’re Hiring: VIcIDial Specialist

Location: On-site – Shahrah-e-Faisal, Karachi

Employment Type: Full-time

Timings: Night Shift (9:00 PM – 6:00 AM, Monday to Friday)

Salary: Competitive, based on experience

Gender: Male & Female candidates are encouraged to apply

✅ Key Responsibilities
•Install, configure, and maintain ViciDial software.
•Design and implement campaigns, dialing lists, and call routing strategies
•Configure agent groups, skills, and call scripts
•Manage SIP trunks, VoIP settings, and telephony integrations
•Monitor performance, troubleshoot issues, and maintain system security
•Collaborate with IT and call center teams for improvements
•Provide technical support and agent training

✅ Requirements
•Proven experience configuring and managing Vicidial systems
•Strong knowledge of VoIP, SIP, and Linux server administration
•Excellent problem-solving and communication skills

✨ Perks & Benefits
•Professional growth and career development opportunities
•Supportive and professional work environment
•Medical benefits
•Bi-monthly team dinners
•Traveling allowance for female employees

Job Type: Full-time

Work Location: In person