VIP Server

Responsibilities:

• Engage guests with a pleasant greeting and take drink orders in accordance with HH bar service standards.
• Responsible for providing quality guest service while preparing and serving tableside beverages.
• Responsible for presentation set up and delivery to each table.
• Ability to pour drinks and mix well balanced cocktails and shots at tableside.
• Responsible for handling cash and credit card transactions at the Point-of-Sale System.
• Provides each customer with an itemized bill and secure payment prior to any product delivery.
• Initiates and engages in conversation with all guests in a professional and friendly manner.
• Efficient in promoting and upselling products.
• Acts as an ambassador of the venue, markets the venue and all products offered to the targeted customer base.
• Collects customer information for the venue database, while constantly striving to increase the size of their personal clientele.
• Ability to build customer relationships for reoccurring clientele.
• Reports directly to the Nightlife Manager.
• Communicate with management and the service team to rectify any customer needs, comments or incidents.
• Exhibits and executes knowledge of the venues sequence of service and selling technique.
• Ensures that assigned area, side station, tables and POS stations are clean and well stocked.
• Ensures that all open and closing duties are completed and checked out by management.
• Adheres to all established policies, procedures and uniform guidelines.
• Familiar with the Nightlife menu to provide recommendations to all VIP customers.
• Must be able to lift and carry 20lbs in a busy, crowded and dimly lit environment.
• Ability to notice intoxicated guests and notify management.
• Must be able to stand or walk a minimum of 8-hour shifts.

Qualifications:

• Must be 21 years of age and older.

• Must obtain a valid TABC Certification and Food Handlers.

• A minimum of two years of experience in a high volume, service focused job.

• Previous Cocktail Server experience in a high-volume job environment preferred.

• Must be able to work weekends, nights and Holidays.

• Must be self-motivated, constantly striving to improve skills and knowledge with a willingness to learn.

• Must be fluent in the English language, both written and verbal, bilingual skills is a plus.

• Must have strong knowledge of spirits, wines, and champagne/prosecco.

• Work effectively with team members.