Virtual Branch Manager

Cobalt Credit Union - Headquarters

7148 Towne Center Parkway

Papillion, NE 68046

The typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m.

Virtual Branch Manager

Our Virtual Branch Manager will supervise a group of sales professionals with strong leadership, strategic thinking, and relationship-building skills. The individual must have a strong understanding of loans, products and services, and the ability to motivate and coach a focused sales team. The Virtual Branch Manager is a multifaceted position that includes management, lending, member service, and operational support functions delivered primarily through phone, video, chat, and online banking platforms. The Virtual Branch Manager is accountable for the profitability, growth, and overall performance of the virtual branch. It fosters new business, deepens member relationships, and promotes products and services to achieve established sales goals and business objectives while delivering high quality digital member experience. Responsibilities include compliance with regulatory requirements, auditing, meeting sales goals, monitoring performance metrics, and coaching employees toward success in a remote environment.

Education and/or Experience Requirements

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business or related field preferred.
• Minimum five years of experience in a financial institution required.
• Minimum one year of leadership experience required.
• Credit Union or banking branch management experience preferred.
• Knowledge of sales and service techniques; credit union services and products preferred.
• Previous knowledge, skills, and experience in planning, implementing, monitoring, delegating, conflict resolution, customer service, and training.
• Strong leadership, planning, communication, and organizational skills needed with ability to communicate with all levels of credit union and the public.
• Ability to prioritize and schedule projects and work responsibilities.
• Proficient in computer skills.
• Must be able to travel to meetings and training activities etc.
• Professionalism in attitude and member and team relations.

Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty locations. Cobalt Credit Union was established in 1946 to serve the military and we’re excited to offer our services to all community members across the counties we serve! At the heart of our organization is a strong belief in supporting and developing our team. Through ongoing training and personalized coaching, we help our employees grow both personally and professionally. We’re proud of our family-oriented culture—where people genuinely care about each other—and we’re committed to creating opportunities for growth within our organization.

Equal Opportunity Employer/Vet/Disabled

Keywords: Banking, Teller, banker, customer service, call center, representative, support, team member, bilingual, financial, bank, flexibility, benefits