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Virtual Customer Service Representative
Benefits:
- 401(k)
- Flexible schedule
- Opportunity for advancement
- Training & development
Casa Gusto is seeking a reliable, detail-oriented Virtual Customer Service Representative with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels. The successful candidate will handle customer inquiries, manage shipping and delivery coordination, process damage claims, and ensure smooth follow-up to maintain high client satisfaction each week.
General Priorities/Responsibilities
Email & Customer Communication
- Respond promptly and professionally to all customer emails and inquiries
- Provide clear, helpful communication regarding orders, shipments, and deliveries
- Offer thoughtful follow-up with customers after purchases to ensure satisfaction
- Process and follow up on damage claims, returns, or replacements efficiently
- Handle customer questions about products, care instructions, and order status
Post-Sale Support & Operations
- Act as a liaison between clients, vendors, shipping partners, and internal teams
- Support and facilitate custom orders, ensuring accuracy and timely communication
- Maintain accurate records of customer interactions, shipments, and resolutions
Qualifications:
- Strong organizational skills with excellent attention to detail
- Outstanding written communication skills (professional, friendly, and clear email tone)
- Ability to manage multiple tasks and priorities in a fast-paced remote environment
- Experience in customer service, e-commerce, shipping/logistics, or retail preferred
- Comfortable working independently with minimal supervision
Attributes:
- Passion for antiques and design; customer-centric mindset
- Proactive, solution-oriented, and reliable
- Team player who communicates clearly and follows up consistently
- Self-motivated with strong time-management skills for remote weekly work
Schedule:
- Full-time remote position with weekly hours
- Flexibility to handle time-sensitive customer issues during business hours
Flexible work from home options available.
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