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· Advise clients on visa requirements for various destinations. Tourist Visas.
· Assist clients with visa application processes, documentation, and form filling.
· Liaise with embassies, consulates, and visa processing centres for updates and submissions.
· Monitor and track visa application statuses and communicate progress to clients.
· Maintain accurate records of clients’ documentation and visa outcomes.
· Ensure compliance with legal and company policies regarding visa procedures.
· Handle customer complaints or concerns professionally and effectively.
· Sales & Customer Service:
· Generate leads and convert inquiries into sales for visa, travel packages, insurance, flights, and other services.
· Promote and upsell company’s travel and tourism offerings.
· Build and maintain long-term relationships with customers through excellent service and follow-ups.
· Meet or exceed monthly sales targets and contribute to team goals
· Maintain visa records, checklists, and reports.
· Ensure compliance with embassy regulations and company standards
Job Type: Full-time
Work Location: In person
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