Visitor Services & Information Counselor

Description

Performs entry-level work supporting various aspects of the Randolph County Tourism Development Authority Destination Marketing Plan & Program of Work, including but not limited to Visitor Services, Partnerships & Industry Advocacy, and related work as apparent or assigned. Serves on the Visitor Services & Information Team and performs work under the general supervision of the Director of Visitor Services & Information and any applicable Authority officials.

Minimum Education and Experience

High school diploma or GED with one to three years of experience working in sales or other work involving public contact; or an equivalent combination of education and experience.

Special Comments

To perform this job successfully, an individual must accomplish each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Essential Functions

• Serves as the primary host for the traveling public by greeting walk-in visitors, assisting with dining and hotel reservations, and answering questions regarding local, area, and state festivals and events, shopping, museums and attractions, outdoor fun, arts and entertainment, history and heritage, golf, sports and racing, parks and recreation, breweries and wineries, and highway routing
• Serves as a primary Visitor Centers’ frontline responder, answering telephones and providing information or routing callers to appropriate staff members, taking messages as requested, and answering inquiries from the public by phone, email, and web
• Receives, sorts, processes, and distributes incoming and outgoing mail and shipments as directed
• Receives and sorts collateral materials, working cooperatively with the Tourism Information Coordinator on orders and CMS inventory processes
• Utilizes outdoor directional and indoor informational signage that extends brand messaging, encourages travelers to “come inside” during operational hours, and utilizes HeartofNorthCarolina.com and toll-free visitor information line outside normal operational hours
• Works to continuously improve sustainable practices that reduce operating costs and improve the customer experience
• Compiles and maintains visitor information packets and assists with SMERF market fulfillment as directed
• Reports visitor feedback and complaints to the Director of Visitor Services & Information to ensure that responses are provided, and local partners are aware, allowing for future improvement
• Participate in the “See for Yourself” familiarization tour
• Participates and assists in Operation Thank You for law enforcement and first responders
• Performs light housekeeping duties essential to the satisfactory appearance and maintenance of the Visitor Centers
• Attend staff meetings and training as directed
• Abides by, enforces, and participates in the implementation and ongoing oversight of Tourism Development Authority safety standards and regulations
  
  Special Requirements
  Valid North Carolina Driver’s License OR a reliable source of transportation.