VP Sales, US

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like URBN, Chico's, Yeti, IKEA, H&M and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.

We are looking for a full-time VP Sales, US to join our Sales Leadership Team with a focus on driving growth across the North American market.

As a digital-first company, we offer greater flexibility in working location. We are looking for candidates based in EST or CST time zones - with a preference around our hub in Austin, TX.

About the role

As VP Sales, US, you’ll be responsible for leading and scaling parcelLab’s go-to-market success in North America. You’ll take full ownership of our US sales strategy and execution — building pipeline, closing new enterprise logos, and expanding existing accounts across the retail and eCommerce space.

Reporting into the Global VP Sales, you’ll manage and grow a team of Account Executives in North America, while partnering closely with Customer Success, SDR, Marketing, Partnerships, and Product to deliver ambitious revenue growth. This is a high-impact, hands-on leadership role at the center of parcelLab’s global expansion.

What you will be doing

• Lead and own US sales growth: Take full responsibility for new business & upsell targets in North America.
• Develop and execute GTM strategy: Partner with Marketing, Partnerships, and Product to evolve our US go-to-market plan.
• Build and manage a high-performing team: Lead, coach, and scale a US-based sales organization
• Hire and develop talent: Attract, retain, and enable top sales talent, fostering a diverse, inclusive, and high-performance culture.
• Drive enterprise deals: Support your team throughout complex SaaS sales processes, ensuring excellence in discovery, multi-threading, deal management, and closing.
• Run the business by metrics: Own pipeline health, forecast accuracy, and performance reporting across Salesforce, Gong, and other tools.
• Cross-functional collaboration: Work closely with Customer Success, Implementation, Marketing, Product, and Finance to ensure customer success and revenue growth.
• Represent parcelLab externally: Attend industry events and trade shows, meeting senior executives at top US retailers and eCommerce brands.

What you will bring

• Proven SaaS sales leadership: 3–5+ years managing and scaling enterprise sales teams, ideally in a startup/scale-up environment.
• Retail & eCommerce expertise: Strong track record selling SaaS into enterprise retailers and brands; deep familiarity with the retail/eCommerce ecosystem.
• Coaching mindset: An inspirational leader who develops AEs to think strategically and consistently achieve quota.
• Hands-on GTM execution: Experience building and running playbooks for demand generation, pipeline coverage, and enterprise sales execution.
• Challenger mindset: Thrives in competitive markets, comfortable going up against incumbents, and energised by winning as a challenger.
• Executive credibility: Skilled at engaging C-level stakeholders with excellent communication and presentation skills.
• Operational discipline: Data-driven, process-oriented, and adept at managing by metrics while adapting to a fast-paced environment.

What we offer

• The opportunity to shape and scale the US region of a global category leader in Post Purchase Experience to become the biggest growth market
• Strong level of ownership & accountability to implement & execute GTM-Strategies
• Competitive compensation including base salary, bonus, and equity participation
• A culture that celebrates collaboration, growth and inclusivity
• Global team events, strong people-first values, and a chance to be part of a mission-driven company

Perks & Benefits:

Plenty of room for your own ideas...space to try, fail and learn!

Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

‍️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us:

• Monitor over six million shipments per day
• 175+ countries across the globe use our tracking pages
• 1000+ brands use parcelLab for their post-purchase experience
• Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD
• 150+ employees around the globe, driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.