Waiter

We are looking for a friendly, customer-focused team member with experience in the UAE F&B industry. The ideal candidate will deliver excellent service, maintain high hygiene standards, and ensure smooth daily operations.

Key Responsibilities:

• Warmly welcome and assist customers upon entry and exit to ensure a positive experience.
• Follow the company’s established sales and customer service procedures.
• Handle phone orders accurately and ensure timely and correct deliveries.
• Provide excellent customer service to achieve maximum satisfaction.
• Maintain high standards of personal grooming and hygiene as per company policy and UAE health regulations.
• Prepare and serve a variety of beverages—from basic to specialty drinks—while staying updated on industry trends.
• Assist in food preparation and service, ensuring all items are presented hygienically and professionally.
• Guide customers through menu selections and answer any questions regarding ingredients or options.
• Promote and upsell menu items and new products to customers.
• Properly package orders for takeaway or delivery.
• Process payments accurately, handle cash and card transactions, and operate the POS system efficiently.
• Manage cash drawers—counting, reconciling, and ensuring correct change at the start and end of each shift.
• Maintain accurate transaction and sales records.
• Support dining operations as a waiter/waitress when required.
• Process returns and check items for quality and accuracy.
• Set up and restock counters as needed to ensure smooth service flow.
• Monitor and record inventory, assist with stock replenishment, and maintain updated stock lists.
• Ensure cleanliness and sanitation of the counter, service area, and equipment at all times.
• Assist in cleaning and storing glassware and utensils properly.
• Report any maintenance or repair needs to the supervisor.
• Maintain a customer database and support marketing or loyalty initiatives.
• Escalate operational concerns or customer issues to the supervisor or management promptly.
• Handle customer feedback and complaints in a professional manner, resolving issues within authority limits.
• Perform other related duties as assigned by the management.

Can join immediately and should have UAE experience F&B industry. Preferable having own visa.

Job Types: Full-time, Permanent, Contract

Experience:

• Waiter: 2 years (Preferred)

License/Certification:

• EFST Certificate (Preferred)