Waiter

Role Overview

The Waiter is responsible for delivering an exceptional fine dining experience by providing professional, attentive, and personalized service to guests in a high-end restaurant environment.

Key Responsibilities

Guest Service & Dining Experience

• Greet and welcome guests in a professional and courteous manner.
• Present menus, explain dishes, and provide recommendations on food and beverage pairings.
• Take and serve orders accurately while ensuring timely delivery.
• Anticipate guest needs and provide personalized attention to enhance satisfaction.
  
  

Operational Duties

• Set up, maintain, and clear tables according to high-end standards.
• Assist in daily opening and closing duties of the restaurant.
• Collaborate with kitchen and bar staff to ensure smooth service flow.
• Handle guest complaints professionally and escalate to management when necessary.
  
  

Knowledge & Upselling

• Maintain detailed knowledge of the menu, ingredients, and wine/beverage offerings.
• Upsell specials, premium items, and wine pairings to maximize revenue.
• Stay updated on restaurant promotions, events, and service standards.
  
  

Hygiene & Safety

• Ensure all dining areas are clean, organized, and meet health and safety standards.
• Follow hygiene practices and service protocols strictly.
  
  

Qualifications & Experience

• Minimum 2–4 years’ experience in high-end restaurants, fine-dining, or luxury hotels.
• Knowledge of fine-dining etiquette, service standards, and wine/beverage pairings.
• Excellent communication and interpersonal skills.