Waiter - Arabic Speaking

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Job Summary

We're hiring a Captain Waitress at Zama Zulu, our traditional African themed restaurant concept at The Groves. As a Captain Waitress, you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of the Zulu culture. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You're not just waiting tables - you're setting the stage for an unforgettable experience.

Zama Zulu is a dynamic, upscale restaurant focused on delivering exceptional experiences. We are not just a restaurant - we are a celebration of African Zulu culture. You'll be welcoming guests with energy, unique flair, and a bold personality. Your presence, voice, and energy should echo that spirit. Whether it's through a warm smile, storytelling, or helping guests discover new flavors, your job is to turn every visit into a cultural experience.

The opportunity is based in Riyadh, Saudi Arabia. All flights, visa, basic salary, accommodation and travel is provided by the company.

Key Responsibilities

• Warmly greet guests with enthusiasm and Zulu inspired hospitality.
• Present, explain and promote the menu, including specials, ingredients, preparation methods and cultural context.
• Proactively upsell premium dishes, chef's specials, signature drinks and desserts to enhance the guest experience and boost revenue.
• Make confident, thoughtful recommendations based on guest preferences and dietary needs.
• Accurately take food and beverage orders and input them into the POS system.
• Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
• Handle complaints or concerns promptly and professionally, escalating when necessary.
• Embody and express the spirit of the Zulu theme through language, tone, energy and style of service.
• Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
• Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Assist in table setting and resetting according to restaurant standards.
• Maintain a clean and organized service area.
• Uphold hygiene and grooming standards and wear the designated themed uniform with pride.

Requirements

• 1 3 years' experience in a customer facing role in a fine dining restaurant.
• Fluent in Arabic and English with excellent verbal communication skills.
• Outgoing, confident and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service with ability to upsell effectively.
• Passionate about African culture, particularly Zulu heritage, or eager to learn and embody it.
• Team player who thrives in a fast paced, dynamic environment.
• Flexible with shifts, including weekends and holidays.
• Basic POS and order management skills are an advantage.

About The Group

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. Since 2008, we've been designing, constructing and operating exceptional experiences that blend local authenticity with global standards.

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in house. With over 25 original homegrown brands, SIHAMCO consistently surpasses global standards in entertainment, hospitality, F&B, lifestyle and wellness.

Benefits

• Competitive salary packages aligned with market standards and experience.
• Visa (1 year temporary) and flights to the country for non citizens.
• Accommodation.
• Transportation allowance.
• Career development and internal promotions - grow across departments and seasons.
• Creative and collaborative work culture built on passion, innovation and attention to detail.
• Exposure to high end hospitality and entertainment concepts - gain experience in premium F&B and entertainment.
• Experience working on premium events within The Groves and Riyadh Season.
• Cultural diversity - join a team of passionate professionals from around the world.

Seniority Level

Entry level

Employment Type

Full time

Job Function

Customer Service

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