WAITER / WAITRESS

Waiter / Waitress

Full-time

Company Description

DUKES The Palm, Dubai Hotel - Synonymous With Timeless British Sophistication, Dukes The Palm brings a touch of classic elegance to the city's vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5 star destination offers a range of amenities and services that create memorable guest experiences.

• Upscale rooms and luxurious suites
• Award winning dining experiences
• A private beach and stunning infinity pool
• World class service rooted in excellence and attention to detail

As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

We are seeking a professional and customer focused Waiter/Waitress to join our dynamic hospitality team in Dubai, United Arab Emirates. In this role, you will be the face of our establishment, delivering exceptional service to our diverse clientele while maintaining the highest standards of professionalism and efficiency. This position offers an exciting opportunity to work in a fast paced, collaborative environment where your dedication to guest satisfaction directly contributes to our success.

• Welcome and seat guests with warmth and enthusiasm, creating a positive first impression
• Take accurate food and beverage orders while demonstrating comprehensive menu knowledge and offering personalized recommendations
• Serve food and beverages promptly and professionally, ensuring attention to detail and adherence to food safety standards
• Communicate effectively with kitchen and bar staff to ensure seamless coordination and timely order fulfillment
• Handle cash and payment processing with accuracy and integrity
• Maintain impeccable table settings, cleanliness, and organization throughout service
• Address guest inquiries and concerns with empathy and professionalism, resolving issues efficiently
• Multitask effectively in a high volume environment while maintaining composure and attention to quality
• Collaborate with team members to support overall restaurant operations and contribute to a positive work culture
• Adapt flexibly to changing priorities and guest needs while upholding service excellence standards

Qualifications

• High School diploma or equivalent
• Previous experience in a Food & Beverage or restaurant service role
• Excellent guest service skills with a genuine passion for customer satisfaction
• Strong verbal and written communication abilities in English; multilingual skills are advantageous
• Physical stamina and ability to stand, walk, and carry items for extended periods
• Knowledge of food safety, hygiene standards, and health regulations
• Proficiency in handling cash transactions and point of sale systems
• Strong organizational and multitasking skills with meticulous attention to detail
• Ability to thrive in a fast paced environment while maintaining composure and flexibility to work varied shifts, including evenings, weekends, and holidays