Waitress

To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.

• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• Be proactive and use good judgement when dealing with challenging situations
• Act with professionalism and integrity
• Be transparent in your motives, methods and expected results
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
• Conduct business honestly & fairly
• Keep sensitive information confidential