Walk-in interviews Customer Service Representative - Phase 7 Bahria Town Rawalpindi

About JTR Prime Link Services

JTR Prime Link Services is the operational arm in Pakistan for JTR Holidays, a Dubai-based global travel and tourism company known for delivering exceptional travel experiences worldwide. Operating from our Rawalpindi office, JTR Prime Link Services supports core business functions including customer service, content management, and technical support.

JTR Holidays offers a wide portfolio of travel products and services such as tours, sightseeing experiences, attraction tickets, transfers, and complete holiday packages across international destinations. Through JTR Prime Link Services, we ensure seamless operations, high service standards, and continuous support to enhance customer satisfaction and global service delivery.

Job Summary:

We are looking for an experienced and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction across all communication channels.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Resolve customer complaints efficiently and professionally
• Provide accurate information about products, services, and company policies
• Maintain detailed records of customer interactions in CRM systems
• Follow up with customers to ensure issue resolution
• Meet or exceed performance targets and KPIs
• Collaborate with internal teams to resolve complex issues
• Maintain a positive and professional attitude at all times

Requirements:

• Minimum 1–3 years of experience in customer service or call center environment
• Excellent communication skills (English required; additional languages are a plus)
• Strong problem-solving and conflict-resolution skills
• Ability to work under pressure and manage multiple tasks
• Familiarity with CRM software and customer service tools
• Good typing speed and computer proficiency

Qualifications

• Education & Experience:
• Bachelor’s degree.

What We Offer:

• Direct employment from the company.
• Paid Training
• Above market salary.
• Financial and professional growth.
• Stable and secure job.
• Nice and friendly work environment.

Language Requirement: Advanced level of English speaking and writing is a minimum requirement which will be tested throughout the interview process.

Shift availability

• Day Shift & night shift

Walk-in Interview Schedule:
Interviews will be conducted on a walk-in basis from Monday to Friday, 1:00 PM to 5:00 PM.

Walk-in Interviews location: Bahria Town Clock tower, Phase 7 Rawalpindi, Hamdan Plaza Kabul Restaurant Building 2nd floor office #1 JTR Prime Link Services.

JTR Prime Link Services https://g.co/kgs/YE9JaKk

If you don't have good English communication skills, kindly avoid attending interviews to save your time.

Don't forget to bring your CVs with you!

Whatsapp: +971504740690

Website : www.jtrholidays.com

Job Type: Full-time

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person