Warehouse Manager

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.

Learn more about us: https://corporate.jd.com/

Job Details】

Job Title: Warehouse Manager - Bilingual Mandarin

Location: Perth Amboy, NJ

Pay Rate: $90,000

Key Responsibilities:

Operational Leadership:

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.

Team & Resource Management:

• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.

Process Standardization:

• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.

Inventory & Quality Control:

• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.

Inbound & Outbound Execution:

• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.

Customer & Stakeholder Communication:

• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.

Data & Performance Reporting:

• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.

Compliance & Safety:

• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Business, or related field

• 5+ years of progressive experience in 3PL or warehouse operations, including team management

• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs

• Experience in process design, warehouse planning, and cost control

• Excellent problem-solving, communication, and leadership skills

• Ability to analyze data and translate findings into operational improvements

• Bilingual in Mandarin is REQUIRED

Preferred Qualifications

• Prior experience with high-volume e-commerce fulfillment

• Background in both manual and automated warehouse environments

• Familiarity with lean methodologies and continuous improvement frameworks

• Ability to thrive in a fast-paced, deadline-driven environment

What We Offer:

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.

• A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.

• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.