Warranty Administrator

About M&D

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Warranty Administrator supports all warranty-related activities. This role assists with the warranty process, files warranty claims for failed units and components, and ensures the timely processing and resolution of claims. The position also helps ensure warranty credits and refunds are properly distributed.

Essential Duties and Responsibilities

• Prepare warranty summaries and track warranty trends.
• Monitor, and facilitate the timely processing of warranty claims for both internally produced and externally purchased products.
• Interface with customers by answering incoming calls and assisting with warranty-related inquiries.
• Take customer phone orders, create invoices, and generate pump labels and shipping labels for related shipments.
• Inspect and manage pump inventory, including checking pumps, managing stocking processes, and closing work orders before items are returned to inventory.
• Produce labels for pumps and other components being stocked.
• Record and track all incoming and outgoing warranty claims in the Sierra Vista system.
• Monitor all warranty jobs within Sierra Vista to ensure proper documentation and completion.
• Assist in preparing reports using Sierra Vista to track warranty claim rates, identify faults, and support root cause analysis.
• Manage specific customer shipments, including creating pump labels and coordinating shipping arrangements.
• Provide quotations to customers and assist with various customer requests related to the warranty department.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent (GED) required.
• 1–3 years of warranty or related administrative experience preferred.
• Strong attention to detail and organizational skills.
• Basic computer skills with the ability to accurately enter and manage data.
• Ability to read and interpret technical documentation.
• Strong communication and customer service skills.
• Successful completion of pre-employment background check and drug screening.
• Demonstrates professionalism, teamwork, and contributes to a positive work environment.

Physical Demands and Work Environment

The physical demands described here represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to work in a shop/office environment, including standing for extended periods.
• Ability to lift, move, and carry objects up to 20 pounds.
• Work environment may include exposure to loud noise, dirt, and dust.

Note:
This job description does not state or imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow additional job-related instructions and perform other duties as assigned by authorized personnel.

Equal Employment Opportunity:
M&D provides equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, or genetic information.