Duties and responsibilities:
1. Manage WordPress, including:
- Installing and configuring
- Optimizing for performance
- Theming
- Installing, configuring, and coding plugins
- Creating custom post types
- Creating custom layouts via theme files
- Organizing content media storage
- Managing AI integrations
2. Responsible for documenting all data feeds, licenses, codes, passwords, and essential information for the operation of any college website and app.
3. Create responsive CSS to provide an optimal viewing experience, easy reading and navigation with a minimum of resizing, panning, and scrolling, across a wide range of devices.
4. Design, develop, test, and deploy system data integrations to automate manual/repetitive processes.
5. Guide training and help develop sessions for updating website components and serve as the Chair of the Web Committee.
6. Track/monitor emerging internet technologies for website design, development, and deployment and incorporate these technologies as appropriate, such as responsive design, Social Media integrations, and emergency communications.
7. Employ testing to ensure the web services meet the needs of the target audience.
8. Collaborate with the Marketing Director on strategies and content for web marketing of WCC, its programs, events, and festivals.
9. Coordinate with the Network and Security Administrator for the support and maintenance of websites for security compliance.
10. Guide the work on websites to stay within ADA guidelines.
11. Provide support for the Customer Relationship Management Tool (CRM), including but not limited to AI optimization, website integrations, and landing pages.
12. Monitor help desk requests to determine and resolve problems reported from users, along with documenting and closing support request tickets.
13. Maintain accurate and organized records to comply with audits and the Vice President of Information Technology’s needs.
14. Serve as an ambassador for Information Technology to all divisions of the college.
15. Deliver positive high-quality internal and external customer service.
16. Deliver positive high-quality internal and external team interactions.
17. Maintain adequate communications with the Vice President of Information Technology and Operations/CIO and informs of any problems or issues relating to assigned duties.
18. Attend technology training and conferences as necessary to remain current and as determined by the Vice President of Information Technology and Operations/CIO.
19. Other related duties as required by the college administration.