Weekend Customer Service & Dispatch Representative

Weekend Customer ServiceDispatch Representative (HVAC)

Horne HeatingAir Conditioning

Location: Charlotte, NC
Job Type: Full-Time or Part-Time
Pay: $20.00-$25.00 per hour based on experience, plus performance bonuses

Schedule Options:
Full-Time: Friday, Saturday, Sunday, Monday | 7:00 AM-5:00 PM
Part-Time: Saturday and Sunday | Hours may vary based on demand and seasonal needs

PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE.

Horne HeatingAir Conditioning has proudly served Charlotte and the surrounding communities since 1983. As a family-owned company, we've built our reputation on honest service, dependable solutions, and exceptional customer care. Our office team plays a vital role in that success by ensuring customers receive prompt communication and technicians have the support they need to deliver outstanding service.

We are seeking a Weekend Customer ServiceDispatch Representative to support our Service and Sales operations during some of our busiest hours. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can confidently balance customer communication with technician scheduling responsibilities. Whether you are looking for a full-time four-day schedule or a flexible weekend part-time opportunity, this role offers stability, growth, and the chance to make a meaningful impact every day.

Why Work With Horne?
Flexible full-time and part-time weekend schedules
Family-owned company with a trusted reputation since 1983
Strong team culture built on collaboration, accountability, and respect
Leadership that invests in employee growth and development
Clear opportunities for advancement
Additional earning potential through bonuses and incentives
Stable, year-round employment
Company events, celebrations, and employee recognition programs

BenefitsCompensation:
$20.00-$25.00 per hour based on experience
Performance bonuses and incentive opportunities
Medical, dental, vision, life, and supplemental insurance options (full-time eligible)
Paid time off, paid holidays, and your birthday off (full-time eligible)
401(k) with a 3% full company match plus partial match on 4-5%
Year-round work stability
Ongoing training and professional development
Quarterly team-building events and annual company celebrations

As a Weekend Customer ServiceDispatch Representative, you will serve as a key point of contact for customers while helping coordinate technician schedules and daily service operations. You will handle inbound and outbound calls, follow up on unsold estimates and open service opportunities, schedule and dispatch technicians based on urgency and availability, review work orders and technician notes, maintain accurate customer records, and communicate effectively with both customers and internal team members. Success in this role requires excellent organizational skills, sound judgment, and the ability to adapt quickly as priorities shift throughout the day.

Qualifications:
Minimum two years of customer service experience in an office or call center environment
Strong verbal and written communication skills
Excellent organizational, time management, and multitasking abilities
Ability to work independently and make sound decisions
Proficiency with Microsoft Word, Excel, Outlook, and general scheduling software
Professional demeanor with a customer-first mindset

Preferred Qualifications:
Dispatching or scheduling experience in HVAC, plumbing, electrical, or home services
Sales or outbound calling experience
ServiceTitan experience
Bilingual English/Spanish communication skills

Our Core Values:
Honesty
Opportunity
Recognition
Neighborly
Empowerment

If you enjoy staying busy, solving problems, and playing a critical role in keeping operations running smoothly, Horne HeatingAir Conditioning offers the stability, support, and opportunity to build a rewarding long-term career.

No calls, please. All candidates must apply online.