Welfare Administrator

• The Welfare Administrator is responsible for ensuring the overall well-being, welfare, and engagement of the workforce, with a strong focus on grievance management and camp accommodation. The role promotes a safe, healthy, and supportive environment through proactive welfare programs, employee counselling, and compliance with labour laws. This position also contributes to enhancing productivity and morale across the workforce.
• Ensure workers’ welfare across accommodation, food, water, medical, and related needs.
• Investigate and resolve employee grievances promptly and fairly.
• Facilitate transparent and effective communication between employees and management.
• Organize employee engagement initiatives such as sports, cultural events, and social activities.
• Implement wellness programs, including stress management and health awareness.
• Collaborate with medical teams to promote preventive healthcare practices.
• Provide professional counselling and support for personal or work-related challenges.
• Conduct and document mental health assessments and provide necessary interventions.
• Assist in managing crisis situations, including workplace conflict or employee distress.
• Maintain confidentiality and uphold ethical standards in all welfare matters.
• Implement strategies to prevent and address workplace discrimination if any.
• Conduct induction-training programs for new employees.
• Guide and support supervisors and team leaders in managing welfare issues.
• Maintain detailed records of welfare activities and counselling sessions.
• Prepare regular reports on welfare initiatives and their impact.
• Support management in resolving workforce-related issues through structured escalation.
• Coordinate across departments to ensure effective welfare service delivery.
• Manage and organise the effectiveness of welfare programs and propose enhancements.
• Audit welfare policies, standards, and continuous improvement practices.
• Ensure adherence to labour laws.
• Plan and manage Annual Activity Calendar.

• Master’s or Bachelor’s degree in Psychology, Social Work, or related field.
• 6 – 10 years of relevant welfare/camp administration experience
• IT skills: Excel / PowerPoint / Word / Publisher (Microsoft suite)
• Language proficiency: English/Hindi / Urdu
• Ability to investigate, resolve, and document employee complaints fairly.
• Knowledge of camp/site services, facilities, and welfare standards for workforce.
• Capacity to provide professional, confidential guidance and interventions.
• Skill in planning and delivering events and wellness initiatives.

Additional Info:

This is a Full-time job offering standard benefits such as paid annual leave, public holidays, living allowances, healthcare coverage, and end of service benefits. We also offer discretionary benefits such as a performance bonus and merit increase along with training and development opportunities if eligible.