White Glove Support Technician

Support with Precision. Serve with Excellence.

We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery.

This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs.

Key Responsibilities:

• Provide high-touch, personalized IT support for all employees—especially executives

• Troubleshoot and resolve issues related to:

  • Microsoft Office Suite (Word, Excel, Outlook, etc.)

  • Windows 10 environments

  • Microsoft Exchange, Teams, and O365

  • Active Directory and password resets

  • VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL)

  • Network connectivity, VPNs, and printers

  • Android mobile devices and mobile device management

• Set up and deploy laptops, workstations, monitors, and other hardware

• Handle onboarding/offboarding processes including device configuration and account access

• Provide AV support for meetings, presentations, and video conferencing

• Manage helpdesk ticket queues and ensure timely, courteous resolution

• Administer phone system changes (moves, adds, changes, deletions)

• Maintain accurate inventory of IT assets and track hardware/software lifecycle

• Coordinate and execute IT-supported upgrades and special projects

• Secure and dispose of retired hardware following security guidelines

• Monitor systems for performance, security, and uptime

What You Bring:

• 4+ years of strong desktop/helpdesk support experience

• White Glove or Executive Support experience highly preferred

• Excellent troubleshooting and problem-solving skills

• Strong interpersonal and communication skills (written and verbal)

• Experience working with:

  • Windows 7/10, Microsoft Exchange & Outlook

  • Active Directory, Office 365, AV equipment, and remote tools

  • Hardware deployment and recovery processes

• VMWare View, phone system administration, and executive support experience a plus

• Certifications (CompTIA, Microsoft, etc.) are a plus

• Proven ability to maintain confidentiality and handle sensitive information professionally

• Strong organizational and multitasking skills with attention to detail

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to provide the white glove support experience that sets the gold standard in enterprise IT.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

White Glove IT Support, Executive Support Technician, Helpdesk Specialist, Desktop Support, End User Support, IT Technician, Tier 2 Helpdesk