Wholesale and Client Experience Associate

Wholesale & Client Experience Associate

Misha & Puff is seeking an exceptionally organized, service and relationship-oriented Client Experience Associate to support both our growing wholesale business and our direct-to-consumer customer experience, while also providing light office administration support.

This is a dynamic, cross functional role for someone who thrives at the intersection of account management, customer service, and internal operations. You will be a key point of contact for wholesale partners and retail customers alike, acting as a trusted brand ambassador and operational partner across teams.

CORE RESPONSIBILITIES:

Wholesale Account Management & Sales Support (≈50%)

• Manage leads, accounts, and ongoing communications with wholesale partners.
• Build and maintain strong relationships with buyers and store owners.
• Provide regular updates on orders, shipping timelines, and availability.
• Issue PO confirmations, invoices, and collect deposits and balances.
• Maintain CRM and wholesale platforms.
• Coordinate with production and distributors on samples and timelines.
• Provide sales assets, product knowledge, and training materials.
• Support wholesale marketing and event execution.
• Work cross-functionally with operations, production, design, and marketing.

Customer Experience & Client Support (≈40%)

• Serve as a primary point of contact for online customer inquiries.
• Deliver best-in-class customer support across all channels.
• Respond to inquiries related to orders, shipping, sizing, returns, and payments.
• Ensure timely and successful delivery of DTC orders.
• Provide product recommendations and personalized support.
• Identify and escalate recurring customer issues and insights.
• Represent the brand consistently and professionally in all communications.

Office Administration & Internal Support (≈10%)

• Manage incoming and outgoing mail, packages, and samples.
• Maintain a clean, organized, and well-stocked office and kitchen.
• Order office, kitchen, and bathroom supplies.
• Coordinate with vendors and building management.
• Assist with employee onboarding and workspace setup.
• Greet guests and manage front-of-office needs.

QUALIFICATIONS

• 3+ years of experience in customer service, wholesale support, or account management.
• Strong organizational, communication, and interpersonal skills.
• CRM experience required.
• Exceptional attention to detail and time management.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• AirTable experience a plus.
• Background in fashion or textiles a plus.
• BA/BS degree or equivalent experience preferred.
• Self-starter with a collaborative, solution-oriented mindset

Job Type: Part-time

Work Location: Hybrid remote in Peabody, MA 01960