Overview
Job Summary: Salesman is responsible for conducting the field sales operations. He / She applies sales knowledge and techniques to achieve his sales targets and collection targets. He / She manages customer relationship through outstanding customer service and timely issue resolution.
Responsibilities
Sales Operations:
- Follow the daily route plan to make customer visits
- Discuss the sales order requirement with customer and take sales order. Make an audit of customer's stock to identify requirement
- Provide inputs on competitors' promotions, pricing, and sales trends to Sales Supervisor
- Implement the sales promotions effectively as per directions
- Submit the orders to Sales Coordinator and clarify if there are any queries
- Prepare and share the daily status report to Sales Supervisor
- Handle customers professionally and address their queries efficiently
- Coordinate with logistics team to ensure timely delivery of customer orders
- Get stock report from customer side in efficient manner
- Handle customers' complaints regarding return goods by gathering required information and submitting it to the logistics team for necessary action
Collections:
- Follow-up with customers regularly for achieving the collections targets
- Raise concerns to the supervisor in case of overdues or collection issues
- Prepare and share the collection status report
- Submit cash and checks to cashier along with supporting to ensure accurate accounting of collections
Skills / Qualifications
- Sales and negotiation skills
- Communication skills
- Customer relationship management
- Basic product knowledge
- Ability to meet sales targets
- Time management and organization
- Problem-solving skills
- Basic computer skills (CRM, Excel)
- Teamwork and coordination
- Reliability and professionalism