Window and Door Service Technician

Window and Door Service Technician

Location: Connecticut - Out of Meriden
Reports To: Service Coordinator

We’re looking for a Window and Door Service Technician to join our Service Department. This role is essential in ensuring our customers receive the best possible support for their window and door needs—whether it’s repairs, maintenance, or installations.

As part of our team, you will:

• Perform window and door repairs and maintenance, including hardware and glass replacement, weatherstripping, and adjustments.
• Inspect and diagnose issues with windows and doors, recommending appropriate solutions.
• Install and replace window and door units, ensuring proper alignment, sealing, and functionality.
• Mull and assemble window and door units both in the shop and in the field.
• Provide professional, courteous customer service by addressing inquiries, concerns, and service requests.
• Accurately document all work performed, including materials used and recommendations.
• Collaborate with the Service Coordinator and other team members to schedule and complete service appointments.
• Maintain tools, equipment, and service vehicles in proper working order.
• Stay up-to-date on industry trends, product updates, and manufacturer guidelines.
• Take on additional functions and duties as assigned.

What We’re Looking For

Must-Haves:

• High school diploma or equivalent.
• Proven experience in window and door service, repair, or installation.
• Strong knowledge of window and door systems and components.
• Proficiency with hand and power tools.
• Ability to lift up to 75 lbs and perform physical work (bending, stooping, climbing).
• Valid driver’s license with a clean driving record.
• Strong troubleshooting, problem-solving, and communication skills.
• Professional, customer-focused attitude.
• Ability to work independently and manage time effectively.
• Basic computer skills.

Preferred:

• Technical training or certifications in window and door repair/installation.
• Experience mulling and assembling window and door units.
• Willingness to travel for service jobs and training (may include occasional overnight stays).

Why You’ll Love Working Here

• Competitive pay and benefits package including health and dental insurance, 401(k) with company match, life insurance, short- and long-term disability coverage, PTO, and employee discounts.
• Consistent hours and supportive, family-owned company culture.
• Opportunities for skill development and professional growth.
• A hands-on role where your craftsmanship directly impacts customer satisfaction.

How to Apply

Ready to join Koopman Lumber as a Window and Door Service Technician? Apply today with your resume and a brief note about why you’d be a great fit. Learn more at: koopmanlumber.com/contact/careers/

Need Assistance Applying?
Contact our Acquisition Manager: Ben Doyle Pita – BDoylePita@KoopmanLumber.com

Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.

Qualifications:

• High school diploma or equivalent; additional technical certifications or training in window and door repair/installation is preferred.

• Proven experience as a Window and Door Service Technician or a similar role, with a strong track record of successful repairs and installations.
• Comprehensive knowledge of window and door systems, components, and functionality.
• Proficiency in using a variety of hand and power tools commonly used in window and door repairs and installations.
• Strong problem-solving and troubleshooting skills, with the ability to quickly diagnose issues and determine the appropriate solutions.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members.
• Detail-oriented with a focus on delivering high-quality workmanship and customer satisfaction.
• Physical fitness and the ability to lift and move up to 75 lbs.
• Basic Computer Skills
• Valid driver's license and a clean driving record.
• Ability to work independently and other technicians efficiently manage time and workload.
• Ability to travel for both service jobs as well as training that may occasionally include overnight stays.