Winter 25/26: Human Resources Generalist

Compensation and Benefits:

• Compensation: Starting wage $17.60, adjusted based on experience
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The HR Generalist plays a vital role in supporting the Beast Team and ensuring a positive employee experience in a dynamic and exciting environment. As a key member of our HR team, the HR Generalist assists in all areas within Human Resources to support operations. This role offers the opportunity to contribute to the unique culture of a fast-paced 4-season ski resort environment while ensuring compliance, employee engagement, and efficient HR processes.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Helps ensure the HR Welcome Center is running smoothly
• Responsible for the timely and correct onboarding of employees
• Assists with the on-boarding tasks in the electronic system
• Performs a variety of basic computer tasks related to the primary functions of the department including:
  • Assisting applicants and employees with the electronic on-boarding process
  • Assists candidates with questions and any technical issues that may arise when trying to apply for an open position
• Presents a positive image of Killington to all applicants and staff
• Greets customers (including employees and applicants); provide information
• Answers phones; takes messages
• Ensures proper paperwork is complete and issues staff ID / season pass cards
• Perform routine filing tasks
• Maintains the Human Resources office hours
• Performs general office/clerical duties
• Assists with all areas of HR operations such as:
  • Recruiting/candidate flow
  • Offboarding
  • Payroll/benefits
• Creates a positive experience out of every interaction with our employees and guests
  • Answers phone calls in a timely and proficient manner and demonstrates a patient, and courteous manner while being helpful to all callers
  • Addresses and acknowledges each guest/employee that enters the office
  • Actively listens and engages with employees
• Ability to shift attention quickly and attend to more than one task at a time, such as:
  • Searching a database while listening to an employee
  • Taking contact information from someone on the phone and follow through with a follow up later if you have a line in front of you
  • Assisting multiple people concurrently through different parts of the onboarding process
• Maintains a professional demeanor and focused on solutions when a customer is frustrated; resolves conflicts before they escalate
  • When faced with a question/problem you are unsure of, begins the conversation with “Let me find out for you.” or “What I can do for you…”
• Assists employees with HRIS Employee Portal
• Treats all conversations as confidential
• Maintains the confidentiality of sensitive information (e.g. wage data, medical information, personnel files, EEO information), even when pressured to reveal it; including but not limited to these examples:
  • Information contained in personnel files
  • EEO Information
  • Medical Information
  • Wage data
• Learns quickly and applies new information on the job
  • Understanding of where to look for employee information (i.e. Original Date of Hire, Rate of Pay, Position, etc.) within HRIS system
  • Ensures ID’s presented are valid
• Knows and complies with all company policies, regulations and laws relevant to own job
• During peak business levels, job share in other key positions within the resort
• Other duties as assigned

Basic Qualifications:

• General high school education plus 1-2 years’ experience in Human Resources or the like
• Weekends/Holidays mandatory
• Experience with HRIS applications (preferred)
• Experience with Microsoft Office applications
• Experience with RTP or similar program
• Knowledge of general office practices and procedures
• Ski resort experience/knowledge preferred

Required Knowledge, Skills and Abilities:

• Good planning, administrative and organizational skills, writing and computer skills
• Excellent communication skills written and verbal
• Ability to work courteously and efficiently with other company personnel and/customers or others outside the company.
• Ability to remain calm and organized while working in a fast-paced environment
• Must be punctual and have reliable attendance

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

Work where you play - Apply now!