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Workers’ Compensation Claims Supervisor

Role Summary

The Workers’ Compensation Claims Supervisor is a key leadership role responsible for guiding and overseeing a high-performing claims team in a fast-paced, compliance-focused environment. This position offers the opportunity to combine deep technical expertise in Texas workers’ compensation with hands-on leadership, mentorship, and client engagement. The Supervisor ensures accurate claims handling, regulatory compliance, exceptional service delivery, and continuous professional development of staff, while serving as a trusted resource for clients and internal partners.

This is an ideal opportunity for an experienced claims leader who thrives in an in-office setting, values accountability and collaboration, and enjoys driving both operational excellence and team success.

Key Duties & Responsibilities

Supervise, mentor, and support Claims Examiners, Claims Assistants, and administrative staff
Monitor attendance, performance, evaluations, and address disciplinary matters as needed
Review claims activity, including initial reviews, ongoing case management, delays, and denials
Approve reserve changes up to $250,000 and payments up to $10,000 in accordance with internal guidelines
Conduct comprehensive file reviews to ensure compliance with Texas workers’ compensation laws, client requirements, and internal procedures
Coordinate and lead training sessions related to regulatory updates, internal policies, and best practices
Ensure caseloads are appropriately staffed, balanced, and managed efficiently
Approve priority payments and sign checks as required
Respond professionally and promptly to claimant, vendor, and client inquiries or concerns
Monitor vendor performance and recommend or implement panel adjustments as necessary
Ensure all client servicing instructions are consistently followed
Provide coverage for claims examiners during absences or vacancies
Prepare, review, and evaluate monthly client reports
Facilitate and participate in internal and external audits
Conduct and document educational and training sessions for internal teams and external stakeholders
Attend client file reviews and meetings as needed
Collaborate with leadership and sales/service teams on RFPs and client service initiatives
Adhere to Supervisor Best Practice Guidelines
Perform additional duties as assigned to support operational and organizational goals

Required Qualifications

High School Diploma or GED
Minimum of 5 years of supervisory experience within workers’ compensation claims
Active Texas Adjuster’s License
Strong working knowledge of Texas workers’ compensation statutes and regulations
Solid understanding of medical terminology
Proven experience supervising claims staff in a high-volume environment

Desired Qualifications

Bachelor’s degree in a related field
Experience handling Texas public entity and school district claims (highly preferred)
Strong analytical and problem-solving capabilities
Ability to manage diary systems, prioritize workload, and meet strict deadlines
Excellent written and verbal communication skills
Ability to clearly explain complex claims information to claimants, clients, and staff
Proficiency in Microsoft Word and Excel
Demonstrated ability to manage and mentor employees with varying experience levels
Strong interpersonal, leadership, and coaching skills
Ability to manage stress, multitask effectively, and maintain focus in a deadline-driven environment
Positive, professional attitude with a strong sense of urgency and accountability

About the Organization

This opportunity is with a well-established organization specializing in workers’ compensation and claims administration services. The organization is committed to regulatory excellence, client satisfaction, and fostering a collaborative, professional work environment that supports growth, leadership development, and long-term career success.