Workers' Compensation Supervisor

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY
The Workers’ Compensation Supervisor works directly under the Human Resources Director and is responsible for overseeing the administration and management of workers’ compensation claims, ensuring compliance with state and federal regulations, and supporting injured employees through the claims process. This role requires specialized expertise in Washington State Department of Labor & Industries (LNI) claims and experience working with carriers such as The Hartford or other major insurance providers. The Supervisor will serve as the primary liaison between employees, management, healthcare providers, and insurance carriers to ensure timely, accurate, and fair resolution of claims.

JOB DUTIES
Manage and monitor all workers’ compensation claims from initial reporting through closure.
Ensure compliance with Washington LNI regulations, reporting requirements, and timelines.
Coordinate with The Hartford and other carriers to facilitate claims processing and resolution.
Serve as the main point of contact for employees regarding workers’ compensation benefits, rights, and responsibilities.
Provide guidance to managers and HR staff on claim procedures, documentation, and best practices.
Support return-to-work programs, including modified duty assignments and accommodations.
Maintain accurate records of claims, correspondence, and case notes.
Prepare and submit required reports to Washington LNI and insurance carriers.
Monitor trends in claims to identify risk areas and recommend preventive measures.
Collaborate with insurance carriers, third-party administrators, and medical providers to ensure efficient claim handling.
Negotiate with carriers on disputed claims or benefit determinations.
Ensure timely payment of benefits and medical expenses.
Supervise staff involved in claims administration and provide ongoing training.
Develop and implement policies and procedures for workers’ compensation management.
Conduct training sessions for managers and employees on workplace injury reporting and compliance.

QUALIFICATIONS

Bachelor’s degree in Human Resources, Business Administration, Risk Management, or related field (preferred).
Minimum of 5 years of experience in workers’ compensation claims management, with at least 2 years in a supervisory role.
Direct experience handling Washington LNI claims and working with The Hartford or other major carriers.
Strong knowledge of state and federal workers’ compensation laws and regulations.
Excellent communication, negotiation, and interpersonal skills.
Excellent problem-solving and critical thinking skills
Ability to manage multiple claims simultaneously with attention to detail and deadlines.
Proficiency in claims management systems and Microsoft Office Suite.
Demonstrated ability to lead, train, and mentor staff.
Must be available to work a flexible schedule and/or extended hours as needed.
Employees must provide their own reliable internet when working a remote/hybrid position.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.