Workforce Case Manager

About Us

Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

HABC Benefits

Health and Well-Being

At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC’s comprehensive benefit package includes:

Vacation and Leave

• Universal leave program
• 12 paid holidays

Health and Wellness

• Medical and dental insurance
• Employer‑paid vision coverage
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Free health and wellness programs

Position Summary

Under general supervision, performs responsible work to coordinate and monitor Housing Choice Voucher Program and/or public housing residents’ participation in the Family Self-Sufficiency Program (FSSP). Performs responsible engagement/recruitment, retention, and case management work for FSSP participants. Duties include: (1) performing outreach, recruitment and engagement activities to promote FSSP participation; (2) providing case management services to FSSP participants; and (3) monitoring the progress and overall participation of FSSP participants. Performance of the duties requires knowledge of social services, socio-economic issues/problems facing low-income/disadvantaged residents/families, and knowledge of counseling methods and techniques. The position involves the assignment of a large caseload of individuals and families across several locations throughout the Metropolitan Baltimore area.

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Performs FSSP participant outreach, recruitment, engagement, and retention activities.
• Conducts FSSP participant orientation and informational seminars/workshops.
• Provides case management and counseling services to assigned FSSP participants.
• Provides social service, medical, mental health, and other referrals to assigned FSSP participants as needed.
• Monitors and tracks assigned FSSP participants’ progress.
• Maintains accurate and up-to-date case files on all assigned FSSP participants.
• Promotes socialization and other activities to improve the quality of life of FSSP participants.
• Prepares and submits activity reports.
• Performs other duties as assigned by the Social Work Supervisor II and the Director of Resident Services.
• Performs other duties as assigned.

Minimum Education, Training, and/or Experience

Graduation from an accredited college or university with a Bachelor’s Degree in Business Administration, Sociology, Psychology, Social Work, or a related field preferred. At least two (2) years of responsible experience in the human/social service field preferred. Any equivalent combination of education, training and experience which provides the required knowledge and abilities may be considered sufficient.

Must possess a valid state of Maryland driver’s license and be insurable under the Authority’s plan. Must be eligible for coverage under the Authority’s fidelity bond. Must be available to work some evenings and weekends when necessary.

Special Requirements

• Possession of a valid Maryland driver's license.
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.
• Must not engage in private real estate business.

This job posting will remain open until August 12th, 2026.