Your role

Your mission as the Workshop Technician is to represent our group as proactive face to the customer and play an important role to grow our service reputation and business. This by showing high commitment to the customers, a service oriented, friendly and professional mindset and the motivation to deliver high quality service experiences.

You will

• Ensure to provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning.
• To take care preventive maintenance is done according to provided guidelines and Standard Operationg Procedures with the proper, supplied tools.
• Proactively building up customer relationships and spotting of business opportunities whilst being on site.
• Proactively generate leads for the sales team.
• Provide technical support in the form of troubleshooting either by phone or on site
• Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Technical expertise, combining mechanical and electrical component
• Technical and application knowledge: ability to constantly learn and develop
• Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc
• Experience in a service position in an industrial and highly technical environmen
• Be fully committed to customers and build up strong customer relationships.
• Be confident to be an important face to the customer and be strongly service minded.
• Be stress resistent and work independently, partly under stressful circumstances
• Show courage and integrity.
• Demonstrate efficiency and accuracy
• Problem solving ability and ability to improvise
• Service oriented and proactive communication skills
• Learn to develop and update skills
• Sharing expertise and experiences with others to ensure lessons learned
• Effective and clear communication
• Be open and approachable

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

You will be part of our customer center in Istanbul. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Türkiye (TR).

Contact information

Talent Acquisition Team: Ezgi Yildiz