Zonal Collection Manager

Greetings from Belstar Microfinance Limited!!

Hiring for Zonal Collection Manager based @ Lucknow.

Responsible for managing and driving Collections across multiple zones ( UP, UK, Agra)

The role focuses on achieving Collection targets, conducting legal and overdue (OD) camps, ensuring adherence to collection code of conduct, and maintaining compliance and audit standards.

• Recovery Achievement
• Achieve Collection targets on overdue accounts as per set goals.
• Legal & OD Camps
• Plan, organize, and monitor legal camps and overdue (OD) camps to improve recovery performance.
• Collection Code of Conduct Adherence
• Ensure strict compliance with collection code of conduct across all branches.
• Audit & Compliance Observations
• Address and close audit observations promptly.
• Ensure adherence to regulatory and internal compliance guidelines.
• Performance Monitoring
• Track recovery progress against targets and report to senior management.
• Analyze delinquency trends and implement corrective measures.
• Team Management
• Guide and supervise branch collection teams.
• Provide training on compliance, legal processes, and customer handling.
• Customer Service Management (CSM)
• Ensure customer contactability and maintain service standards during recovery processes.

Required Skills & Competencies:

• Strong knowledge of recovery processes, legal frameworks, and compliance norms.
• Leadership and team management skills.
• Ability to analyze data and implement corrective actions.
• Excellent communication and negotiation skills.
• Proficiency in MIS reporting and digital collection tools.

Qualifications:

• Graduate/Postgraduate in Finance, Law, or Business Administration.
• 8–10 years of experience in collections/recovery in microfinance or banking, with at least 3 years in a zonal leadership role.

Interested Professionals kindly share your updated cv to kavitha.g@belstar.in

Job Type: Full-time

Pay: ₹100,000.00 - ₹1,200,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person