Zscaler Support - L2 Engineer

Caniddates Must have 5+ years exprience.Key Roles & Responsibilities

• Act as an L2 escalation point for complex Zscaler-related issues.
• Diagnose and resolve intricate security, networking, and performance challenges efficiently.
• Work closely with vendors and internal teams to manage and resolve critical security incidents.
• Lead the deployment, configuration, and optimization of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
• Optimize existing security policies, Access Control Lists (ACLs), and traffic forwarding methods for enhanced security and performance.
• Manage integrations with SIEM, EDR, and other security tools to ensure comprehensive visibility and response capabilities.
• Analyze and fine-tune Zscaler performance metrics.
• extensive log analysis for proactive security monitoring and incident investigation using tools.
• Actively enforce zero-trust security principles across the organization's network architecture.
• Work closely with SOC, NOC, and IT teams to align security policies with overarching business requirements.
• Create detailed documentation for configurations, troubleshooting steps, and best practices.
• Provide training and knowledge transfer to L1/L2 support teams to enhance overall team capabilities.

Stay updated with the latest cybersecurity threats, attack vectors, and relevant product features to proactively enhance our security posture.

Job Type: Full-time

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person