أخصائي رئيسي - تصميم وتنفيذ أنظمة الترخيص

الوصف الوظيفي

Job Purpose

Set strategic direction and executive oversight for licensing business and digital transformation. Govern policy, change, and system evolution to ensure enterprise alignment, long-term sustainability, and performance of licensing operations in line with Authority and CEO-level priorities.

Accountabilities:

Strategy

• Define and own the strategic roadmap for licensing business and digital transformation initiatives.
• Lead enterprise-level change management and ensure program adjustments follow RTA's cost and timescale procedures.
• Establish policy and legislative direction governing Licensing Agency operations and oversee compliance.
• Approve strategic business requirements, guiding expansion, modernization, and integration of service channels.
• Set enterprise technical standards, methodologies, and governance mechanisms for Agencywide adoption.
• Endorse digital solutions and systems roadmaps to ensure alignment with Authority strategy and long-term objectives.
• Define program scope, objectives, and high-level deliverables in close collaboration with executive stakeholders.
• Obtain commitment for and manage resources assigned to the program, ensuring all team members receive appropriate inductions and training.
• Establish policy and legislative direction governing Licensing Agency (LA) operations and oversee compliance.

Operations

• Provide executive oversight of performance reporting on external Agency operations and non-face-to-face services.
• Direct high-level assessments of remote service channels to evaluate strategic effectiveness and risks.
• Approve institutional system and technology investment priorities and project portfolios.
• Govern execution of technical projects to ensure adherence to approved budgets, schedules, and strategic intent.
• Review consolidated project performance reports and direct corrective actions where required.
• Ensure enterprise-level integration and alignment of licensing systems under approved governance frameworks.
• Oversee contractual and tender governance for licensing systems, including technical evaluation endorsement.
• Lead the preparation of critical tendering documentation, including demand requests, business cases, RFPs, and the endorsement of technical evaluations.
• Ensure the Licensing Systems Department (LSD) fulfills all contractual obligations to vendors in a professional, cost-effective, and timely manner.
• Monitor and manage all contractors and sub-contractors to ensure they maintain adequate quality standards and provide effective reporting.
• Supervise the formal handover process to the LSD Support Section and ensure the provision of training for support staff.
• Manage program finances for initiatives worth between 51M to 250M AED in accordance with RTA Finance Department guides.
• Ensure the department achieves and improves upon planned financial returns, ensuring LA departments receive maximum value for money.
• Review and approve invoice requests at contract milestones to ensure timely payments.
• Lead and steer the value engineering strategy for licensing systems to optimize cost, performance, and scalability.
• Establish and maintain robust working relationships with Licensing Agency departments, suppliers, and external partners.
• Identify potential incremental business opportunities within LA departments and assist the Section Manager in closing these initiatives.
• Liaise with the LSD Quality Section regarding quality management plans, test scenarios, User Acceptance Testing (UAT), and System Integration Testing (SIT).
• Agree upon metrics with business owners for benefit realization and provide regular updates to the OPMS as per the agreed cycle.
• Generate and maintain program risk registers in OPMS, proactively managing threats and arranging milestone risk reviews20.
• Manage all safety or risk-related issues in coordination with the LA Quality, Health, Safety, and Environment (QHSE) & SRRPD departments21.
• Produce monthly OPMS status reports and provide weekly progress, risk, and financial updates to the LSD DPMO office22.
• Ensure full adherence to RTA program management methodologies, Application Governance frameworks, and technical standards23.

Product / Process Improvement

• Sponsor continuous improvement of licensing operational frameworks, manuals, and procedures.
• Lead value engineering strategy for licensing systems to optimize cost, performance, and scalability.
• Steer evolution of licensing systems to anticipate future needs, regulatory changes, and service expectations.
• Approve studies, research, and proof-of-concept initiatives to inform strategic technology decisions.
• Govern enterprise integration, APIs, and unified user experience standards across licensing systems.

Physical Working Conditions

• Work is primarily office-based with regular participation in executive reviews, governance committees, and strategic decision-making forums

المؤهلات و المهارات

Job Qualifications & Requirements

Education

Required: Bachelor’s degree/Master’s degree in Information Technology, Preferred: Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering

Experience

Required: 6+ years in case of Master's degree (8+ years in case of Bachelor's degree). Preferred: 10+ years of experience in case of Bachelor’s degree 7+ years of experience in case of Master’s degree

Qualification: Change Management certification, Project Management or Systems Implementation certification