We are seeking an experienced Showroom Manager to oversee daily operations of our retail showroom, delivering an exceptional customer experience and driving sales performance. The ideal candidate thrives in a fast-paced environment, leads by example, and demonstrates a strong eye for product presentation and brand storytelling.
Key Responsibilities
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Lead and manage showroom team, providing coaching, training, and motivation to achieve sales targets and customer satisfaction goals.
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Drive visual merchandising standards, floor plans, and product displays to maximize attractiveness and accessibility.
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Develop and execute in-store promotions, events, and product launches in collaboration with central marketing and merchandising teams.
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Monitor inventory accuracy, stock replenishment, and loss prevention; coordinate with warehouse and procurement to maintain optimal stock levels.
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Deliver exceptional customer service, handle escalations, and build lasting relationships with VIP clients and local communities.
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Analyze sales data, track key performance indicators, and prepare regular performance reports for senior management.
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Ensure adherence to company policy, health and safety guidelines, and compliance with relevant regulations.
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Collaborate with e-commerce and omnichannel teams to ensure a seamless customer experience across channels.
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Recruit, onboard, and develop showroom staff, including scheduling, performance reviews, and succession planning.
Qualifications
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Proven experience in retail showroom or store management, preferably in [retail business].
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Strong leadership, communication, and team-building skills.
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Excellent customer service orientation and problem-solving abilities.
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Demonstrated success in achieving sales targets and delivering measurable results.
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Proficiency with point-of-sale systems, inventory management software, and basic merchandising tools.
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Ability to analyze data, generate insights, and adapt strategies accordingly.
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Strong organizational skills, attention to detail, and ability to manage multiple priorities.
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Availability to work a flexible schedule, including weekends and holidays as needed.
What We Offer
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Competitive salary and performance-based incentives.
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Comprehensive benefits package and employee discounts.
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Positive, collaborative work environment with growth opportunities.
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Training and development programs to support career advancement in retail leadership.