MEDICAL REFERRAL COORDINATOR

Number of Vacancies

2

Location

McAllen, Texas

Department

School of Medicine/ Revenue Cycle

FTE

1.0

FLSA

Non-Exempt

Scope of Job

Responsible for managing and coordinating incoming and outgoing patient referrals within UT Health RGV and to external community healthcare facilities and providers. To facilitate the seamless transfer of UT Health RGV patients to specialists within and outside of our healthcare providers, ensuring timely access to necessary medical services.

Description of Duties

• Responsible for managing and coordinating incoming and outgoing patient referrals within UT Health RGV and within external community healthcare facilities and providers.
• Collaborates with healthcare providers to assess patients’ healthcare needs and determines proper referrals to providers ensuring timely access to necessary medical services.
• Consults with physicians and patients to make informed referral decisions.
• Schedules specialist appointments, diagnostic tests, and procedures for patients.
• Maintains accurate and detailed records of patient referrals, including referral forms and documentation of communication.
• Coordinates appointment times, locations, and any necessary pre-visit requirements.
• Addresses patient questions and concerns related to referrals.
• Monitors and tracks the status of patient referrals, ensuring that appointments are kept and results are received.
• Analyzes and generates reports on referral activity, including tracking referral outcomes and referral volume.
• Verifies patient insurance coverage and confirms any required authorizations have been obtained for specialist visits and diagnostic tests.
• May coordinate with corresponding providers to process prescription refill requests as needed.
• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High school diploma or GED.

Preferred Education

None.

Licenses/Certifications

Preferred: Medical Assistant certification

Required Experience

Two (2) years of related experience performing duties stated above or medical assistant experience in a medical office or healthcare setting.

Preferred Experience

Certified medical assistant experience with electronic health record (EHR) systems, and medical software. Knowledge of navigating payer portals.

Equipment

Use of standard office equipment and payer portal such as Epic.

Working Conditions

Needs to be able to successfully perform all required duties. Work is performed primarily in a general office environment. Some travel and weekend work is required. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.

Other

Exceptional planning and organizational skills. Requires a strong understanding of payer requirements, referral workflows, and payer system functionality, along with working knowledge of medical terminology, specialty services, and patient coordination. Attention to detail, critical thinking, and the ability to manage high-volume workflows while ensuring timely, accurate processing of referrals.

Physical Capabilities

N/A

Employment Category

Full-Time

Minimum Salary

Commensurate with Experience

Posted Salary

Commensurate with Experience

Position Available Date

07/06/2026

Grant Funded Position

No

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth
Social Security Number
Gender
Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.