Urwah Admin

2P Perfect Presentation

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Design, implement, and manage Windows and Linux-based systems across hybrid environments.
 </li>
 <li>
 Administer Active Directory, DNS, DHCP, and Group Policy in enterprise settings.
 </li>
 <li>
 Manage virtualization platforms (VMware, Hyper-V) including HA/DR configuration.
 </li>
 <li>
 Ensure patch management, hardening, and security compliance for all systems.
 </li>
 <li>
 Collaborate with network, security, and application teams for infrastructure integration.
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 Minimum 6&ndash;8 years of experience in systems engineering and administration.
 </li>
 <li>
 Strong understanding of enterprise-grade system architecture and cloud integration (Azure, AWS).
 </li>
 </ul>
 
 Technical Skills:
 
 <ul>
 <li>
 Windows Server 2016/2019/2022 administration
 </li>
 <li>
 Manage and Operate Directory Services and sites.
 </li>
 <li>
 Microsoft Exchange hands on experience.
 </li>
 <li>
 Manage, deploy and operate SCCM for windows deployment and upgrade.
 </li>
 <li>
 Active Directory, GPO, DNS, DHCP
 </li>
 <li>
 Automation tools (PowerShell)
 </li>
 <li>
 Hands on experience with backup solutions.
 </li>
 <li>
 Good understanding and operation of H.A and load balancing.
 </li>
 <li>
 Cloud experience in (azure,O365 and oci).
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
 <li>
 6&ndash;8 years in large-scale enterprise environments managing mixed infrastructure.
 </li>
 </ul>
 
 Certifications:
 
 <ul>
 <li>
 Microsoft Certified: Windows Server Hybrid Administrator Associate
 </li>
 </ul>
 
 
</div>

Senior Systems Engineer

<div>
 
 We are seeking an experienced
 
 Sr.
 
 
 Application Integration Specialist
 
 to lead, design, and manage integration solutions across enterprise systems. The ideal candidate will ensure seamless communication between applications, stable performance, and reliable data flow within the organization.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee the design and implementation of integration solutions across various systems and applications.
 </li>
 <li>
 Manage and configure integration environments to ensure high performance and stability.
 </li>
 <li>
 Analyze, document, and validate integration requirements between systems.
 </li>
 <li>
 Monitor applications and systems to ensure availability and operational continuity.
 </li>
 <li>
 Troubleshoot integration-related issues and provide technical support to end users.
 </li>
 <li>
 Develop and implement
 
 APIs
 
 to facilitate seamless system integration.
 </li>
 <li>
 Test updates and verify compatibility with existing systems prior to deployment.
 </li>
 <li>
 Manage backup and recovery processes for integration systems.
 </li>
 <li>
 Document all changes, configurations, and updates related to integration solutions.
 </li>
 <li>
 Design and develop customized workflows to support integration operations.
 </li>
 <li>
 Optimize performance by providing efficient and reliable integration solutions.
 </li>
 <li>
 Train team members on integration technologies, tools, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Minimum
 
 8 years of hands-on experience
 
 in managing and developing integration solutions.
 </li>
 <li>
 Strong expertise in
 
 webMethods
 
 platforms and their various versions, including:
 </li>
 <li>
 webMethods Integration Server
 </li>
 <li>
 webMethods API Gateway
 </li>
 <li>
 In-depth experience with API integration standards and protocols such as:
 </li>
 <li>
 RESTful, SOAP, GraphQL, WebSocket, SSE, gRPC, MsgPack
 </li>
 <li>
 Good understanding of
 
 OpenAPI
 
 specifications for API definition and documentation.
 </li>
 <li>
 Proficiency in version control tools such as
 
 GitLab
 
 .
 </li>
 <li>
 Strong knowledge of SDLC methodologies and software development best practices.
 </li>
 <li>
 Experience working with databases such as
 
 Oracle, SQL Server, MySQL
 
 .
 </li>
 <li>
 Preferred experience with project management tools and the ability to manage small-scale projects.
 </li>
 <li>
 Excellent command of both Arabic and English (reading and writing).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Software Engineering, Information Technology, or a related field.
 </li>
 <li>
 Preferred certifications:
 </li>
 <li>
 
 webMethods Integration Developer
 
 (or equivalent)
 </li>
 <li>
 
 API Design Certification
 
 (or equivalent)
 </li>
 </ul>
</div>

Senior Integration Specialist

<div>
 
 We are looking for
 
 IT Operations Team Leader
 
 and oversee our organization's IT infrastructure and operations. The ideal candidate will ensure system performance, security, and stability while driving continuous improvement in IT services.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead the technical team responsible for providing the necessary support to operate infrastructure, operating systems, system software, and electronic services.
 </li>
 <li>
 Communicate with relevant stakeholders.
 </li>
 <li>
 Manage the deployment of technical changes.
 </li>
 <li>
 Oversee the implementation of regular and security updates for operating systems and software components.
 </li>
 <li>
 Supervise preventive maintenance activities to ensure service continuity.
 </li>
 <li>
 Monitor system and service performance to ensure stability and availability.
 </li>
 <li>
 Handle incidents and issues related to system operations and electronic services, and coordinate with the team to resolve them.
 </li>
 <li>
 Escalate and follow up on major issues with the support team.
 </li>
 <li>
 Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or a related IT field.
 </li>
 <li>
 Minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
 </li>
 <li>
 Experience with system administration (Windows/Linux) and cybersecurity best practices.
 </li>
 <li>
 Familiarity with ITIL and service management frameworks.
 </li>
 <li>
 Project management and leadership of technical teams.
 </li>
 <li>
 Excellent problem-solving and analytical thinking.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Vendor management and budgeting experience.
 </li>
 </ul>
</div>

Information Technology Operations Team Lead

<div>
 
 
 
 Job scope:
 
 
 
 
 
 
 
 The CX Operations Manager is responsible for overseeing the day-to-day operations of a contact centers, ensuring that all service level agreements and performance metrics are met. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of contact center operations. The ideal candidate will have experience in managing a team of contact center agents, optimizing processes, and implementing strategies to improve customer satisfaction and operational efficiency.
 
 
 
 
 
 
 
 Job responsibilities:
 
 
 
 <ul>
 <li>
 Manage and supervise a team of contact center agents, team leads, and supervisors, and ensuring high levels of customer service and productivity
 </li>
 <li>
 Develop and implement strategies to improve operational efficiency and meet service level agreements
 </li>
 <li>
 Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions, and analyze the outcome and take the proper actions using COPC corrective action approach
 </li>
 <li>
 Ensure adherence to company policies and procedures, including quality assurance standards
 </li>
 <li>
 Handle escalated customer inquiries or complex issues, ensuring prompt resolution.
 </li>
 <li>
 Provide coaching and training to contact center agents to enhance their skills and performance
 </li>
 <li>
 Foster a positive work environment that encourages employee engagement, motivation, and retention.
 </li>
 <li>
 Prepare and present reports on contact center performance to senior management
 </li>
 <li>
 Manage staffing levels, shift schedules, and resource allocation to meet customer demand effectively according to WFM schedule to maintain the Center KPI&rsquo;s.
 </li>
 <li>
 Manage contact center budget, including forecasting and cost control
 </li>
 <li>
 Drive initiatives to enhance the overall customer experience.
 </li>
 <li>
 Stay updated with industry trends and best practices in contact center operations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 5 years of proven experience in contact center management.
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 COPC Certificate is highly preferred.
 </li>
 <li>
 Exceptional leadership, communication, and problem-solving skills.
 </li>
 <li>
 Experience with Business Process Outsourcing (BPO)
 </li>
 <li>
 Ability to develop and implement strategies to improve customer satisfaction and operational efficiency.
 </li>
 <li>
 Familiarity with contact center software and technological solutions.
 </li>
 <li>
 Ability to thrive in a fast-paced environment and adapt to change.
 </li>
 </ul>
</div>

CX Operations Manager

<div>
 
 We seeking to attract distinguished professional talents to join our team. We are pleased to announce a job vacancy for the position of
 
 Operations and Follow-up Services Manager
 
 . We are looking for a leader with strong operational expertise, capable of developing performance, enhancing service quality, and ensuring effective execution of operations .
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise daily operations and ensure smooth and efficient workflow.
 </li>
 <li>
 Develop operational plans and enhance procedures and operational policies.
 </li>
 <li>
 Manage work teams, assign tasks, and monitor performance continuously.
 </li>
 <li>
 Follow up on projects and operations and address operational challenges.
 </li>
 <li>
 Prepare periodic reports and provide recommendations to senior management.
 </li>
 <li>
 Coordinate with various departments to enhance the quality of follow-up and operational services.
 </li>
 <li>
 Monitor and improve KPIs (Key Performance Indicators).
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Management, Public Administration
 
 , or any related field.
 </li>
 <li>
 Minimum of
 
 7 years of experience
 
 in management and follow-up.
 </li>
 <li>
 
 Preference
 
 for candidates with experience in the
 
 Information Technology sector
 
 .
 </li>
 <li>
 Experience working in
 
 hospitals or the healthcare sector
 
 in general.
 </li>
 <li>
 Strong skills in planning, analysis, and project management.
 </li>
 <li>
 Ability to work under pressure and make effective decisions.
 </li>
 <li>
 Proficiency in Microsoft Office and operational management systems.
 </li>
 <li>
 Excellent communication skills and the ability to work with various internal and external stakeholders.
 </li>
 </ul>
 
 
</div>

Operations Manager

<div>
 
 
 Job Summary:
 
 
 
 The Business Systems Support Specialist is responsible for providing advanced technical support for the organization&rsquo;s business systems, ensuring system stability, efficiency, and availability. The role includes troubleshooting system issues, supporting end users, performing system configurations, and contributing to the enhancement and continuous improvement of business applications.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily technical support for business systems such as ERP, CRM, HR systems, and related platforms.
 </li>
 <li>
 Troubleshoot system issues, identify root causes, and resolve or escalate them as needed.
 </li>
 <li>
 Perform system configurations and adjustments based on business requirements.
 </li>
 <li>
 Test system upgrades, patches, and new releases to ensure compatibility and performance.
 </li>
 <li>
 Document support procedures, issue resolutions, and system changes.
 </li>
 <li>
 Prepare regular reports on system performance, recurring issues, and recommended improvements.
 </li>
 <li>
 Deliver training sessions and onboarding support for new system users.
 </li>
 <li>
 Collaborate closely with IT teams and business departments to enhance system usability and efficiency.
 </li>
 <li>
 Support system integrations and ensure accurate, consistent, and smooth data flow across platforms.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Minimum of 8 years of experience in Business Systems Support or advanced technical support.
 </li>
 <li>
 Strong knowledge of ERP or CRM platforms (SAP, Oracle, Microsoft Dynamics, Odoo, etc.).
 </li>
 <li>
 Proficiency in data analysis and SQL for troubleshooting.
 </li>
 <li>
 Good understanding of system integration concepts (APIs, Web Services, Integrations).
 </li>
 <li>
 
 Excellent customer service skills and the ability to interact with users professionally and effectively.
 
 </li>
 <li>
 Strong communication skills and the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Advanced problem-solving abilities and strong prioritization skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks simultaneously.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in computer science or information technology.
 
 </li>
 <li>
 Professional certifications such as ITIL or ERP/CRM-related certifications are considered a plus.
 </li>
 </ul>
</div>

Business Analyst

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