Urwah Admin

2P Perfect Presentation

<div>
 
 
 Job Summary
 
 
 
 The Platform Engineer is responsible for designing, building, and maintaining the internal engineering platform that enables development teams to build, deploy, and operate applications efficiently and securely.
 
 
 This role focuses on
 
 developer enablement
 
 ,
 
 automation
 
 , and
 
 infrastructure standardization
 
 , ensuring that development teams can provision environments, deploy applications, and manage services with minimal friction.
 
 
 The Platform Engineer works closely with
 
 software development teams, IT infrastructure teams, DevOps engineers, and security teams
 
 to build a scalable, secure, and self-service platform for application deployment and operation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Platform Engineering
 
 
 <ul>
 <li>
 Design and maintain the internal
 
 developer platform
 
 used by engineering teams.
 </li>
 <li>
 Provide standardized
 
 deployment environments
 
 for development, testing, staging, and production.
 </li>
 <li>
 Build reusable
 
 infrastructure templates
 
 and environment blueprints.
 </li>
 </ul>
 
 
 Infrastructure Automation
 
 
 <ul>
 <li>
 Implement
 
 Infrastructure as Code (IaC)
 
 using tools such as Terraform, Bicep, or ARM templates.
 </li>
 <li>
 Automate infrastructure provisioning including VMs, containers, storage, and networking.
 </li>
 <li>
 Develop reusable infrastructure modules for common services.
 </li>
 </ul>
 
 
 CI/CD Enablement
 
 
 <ul>
 <li>
 Design and maintain
 
 CI/CD pipelines
 
 to automate build, test, and deployment processes.
 </li>
 <li>
 Support development teams in integrating pipelines with their applications.
 </li>
 <li>
 Improve deployment reliability and reduce release cycle time.
 </li>
 </ul>
 
 
 Developer Experience
 
 
 <ul>
 <li>
 Provide
 
 self-service capabilities
 
 for developers to provision environments and deploy applications.
 </li>
 <li>
 Develop internal tools and scripts that improve developer productivity.
 </li>
 <li>
 Maintain documentation and standards for deployment and infrastructure usage.
 </li>
 </ul>
 
 
 Platform Reliability
 
 
 <ul>
 <li>
 Ensure platform stability, scalability, and performance.
 </li>
 <li>
 Implement monitoring, logging, and alerting mechanisms.
 </li>
 <li>
 Troubleshoot infrastructure and deployment issues.
 </li>
 </ul>
 
 
 Security and Compliance
 
 
 <ul>
 <li>
 Ensure platform configurations comply with organizational security policies.
 </li>
 <li>
 Implement access control, secrets management, and secure networking.
 </li>
 <li>
 Work with security teams to enforce best practices.
 </li>
 </ul>
 
 
 Collaboration
 
 
 <ul>
 <li>
 Act as a technical liaison between
 
 development teams and IT operations
 
 .
 </li>
 <li>
 Support teams in resolving infrastructure and deployment challenges.
 </li>
 <li>
 Participate in architecture and deployment planning discussions.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education
 
 
 
 Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
 
 
 
 Experience
 
 
 <ul>
 <li>
 0-2 years of experience in
 
 DevOps, Cloud Engineering, Infrastructure Engineering, or Platform Engineering
 
 .
 </li>
 <li>
 Experience supporting
 
 multiple development teams
 
 in a production environment.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 
 Strong experience in several of the following areas:
 
 
 
 Cloud &amp; Infrastructure
 
 
 <ul>
 <li>
 Azure / AWS / GCP
 </li>
 <li>
 Virtual machines, containers, networking
 </li>
 </ul>
 
 
 Infrastructure as Code
 
 
 <ul>
 <li>
 Terraform
 </li>
 <li>
 Bicep / ARM templates
 </li>
 <li>
 Ansible
 </li>
 </ul>
 
 
 CI/CD
 
 
 <ul>
 <li>
 Azure DevOps
 </li>
 <li>
 GitHub Actions
 </li>
 <li>
 GitLab CI
 </li>
 </ul>
 
 
 Containers
 
 
 <ul>
 <li>
 Docker
 </li>
 <li>
 Kubernetes (preferred)
 </li>
 </ul>
 
 
 Monitoring
 
 
 <ul>
 <li>
 Prometheus
 </li>
 <li>
 Grafana
 </li>
 <li>
 ELK Stack / OpenSearch
 </li>
 </ul>
 
 
 Scripting
 
 
 <ul>
 <li>
 Bash
 </li>
 <li>
 PowerShell
 </li>
 <li>
 Python
 </li>
 </ul>
 
 
 Version Control
 
 
 <ul>
 <li>
 Git
 </li>
 </ul>
 
 
</div>

Senior DevOps Developer

<div>
 
 The ICT Project Manager leads end-to-end delivery of ICT initiatives across infrastructure, networks, unified communications, cybersecurity, and/or software implementation. The role owns project scope, schedule, budget, risk, quality, stakeholder engagement, and vendor delivery. Proficiency in MS Project is required for planning, tracking, and governance reporting.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Project Initiation and Planning
 
 
 <ul>
 <li>
 Define scope, success criteria, milestones, and acceptance criteria with stakeholders.
 </li>
 <li>
 Build and manage an integrated project plan in MS Project (WBS, dependencies, baselines, critical path).
 </li>
 <li>
 Develop resource plans, delivery approach, and governance cadence (steerco, weekly reviews).
 </li>
 <li>
 Establish project controls: RAID, change control, communications, and quality management.
 </li>
 </ul>
 
 
 Execution and Delivery Management
 
 
 <ul>
 <li>
 Lead delivery to achieve agreed outcomes within time, cost, and quality constraints.
 </li>
 <li>
 Coordinate internal and vendor teams; remove blockers and drive accountability.
 </li>
 <li>
 Manage technical and business dependencies; ensure readiness for cutover/go-live.
 </li>
 <li>
 Oversee testing, migration, implementation, and handover to operations/support teams.
 </li>
 </ul>
 
 
 Stakeholder, Vendor, and Commercial Management
 
 
 <ul>
 <li>
 Manage customer and internal stakeholder expectations with clear, proactive communication.
 </li>
 <li>
 Control vendor performance (plans, deliverables, SLAs, and escalation paths).
 </li>
 <li>
 Coordinate procurement activities, POs, invoicing, and budget tracking with Finance/Procurement.
 </li>
 <li>
 Support contract governance, change requests, and claims management when required.
 </li>
 </ul>
 
 
 Governance, Reporting, and Risk Management
 
 
 <ul>
 <li>
 Produce clear executive reporting (RAG status, progress, key risks/issues, decisions needed).
 </li>
 <li>
 Own RAID log and implement mitigation and contingency plans; escalate when needed.
 </li>
 <li>
 Run project governance forums and maintain documentation (minutes, decisions, approvals).
 </li>
 <li>
 Ensure compliance with PMO standards, security requirements, and audit readiness.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Computer Science, Information Systems, or related field.
 </li>
 <li>
 From 3 to 5+ years of project management experience in ICT / technology delivery.
 </li>
 <li>
 Experience managing vendors, budgets, and cross-functional delivery teams.
 </li>
 <li>
 Certifications (preferred): PMP / PRINCE2 Practitioner / Agile certification (CSM, PMI-ACP) as relevant.
 </li>
 </ul>
 
 
 Required Skills and Competencies
 
 
 
 
 Project Management:
 
 
 <ul>
 <li>
 Strong planning and control skills (scope, schedule, budget, quality, change control).
 </li>
 <li>
 Hands-on MS Project capability (baselining, critical path, variance analysis, reporting).
 </li>
 <li>
 Comfort with delivery models: Waterfall and Agile/Hybrid (as applicable).
 </li>
 <li>
 Risk, issue, and dependency management with structured escalation.
 </li>
 </ul>
 
 
 ICT Domain Knowledge (Typical Areas):
 
 
 <ul>
 <li>
 Networking (LAN/WAN, SD-WAN), connectivity, and basic network security concepts.
 </li>
 <li>
 Data center / cloud fundamentals (compute, storage, virtualization, backup/DR).
 </li>
 <li>
 Unified communications / collaboration (voice, video, contact center - if relevant).
 </li>
 <li>
 Cybersecurity delivery awareness (controls, hardening, testing, access governance - if relevant).
 </li>
 <li>
 Software implementation and integration basics (APIs, environments, UAT, release planning - if relevant).
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 On-time and on-budget delivery with achieved acceptance criteria.
 </li>
 <li>
 Stakeholder satisfaction and governance effectiveness (clear decisions, timely escalations).
 </li>
 <li>
 Risk outcomes (risk burn-down, issues resolved within SLA, minimized impact).
 </li>
 <li>
 Quality outcomes (rework rate, defect leakage, smooth handover to operations).
 </li>
 <li>
 Commercial control (accurate forecasting, disciplined change control.
 </li>
 </ul>
</div>

IT Project Manager

<div>
 
 Operations &amp; Service Delivery
 
 <ul>
 <li>
 Oversee end-to-end CX operations to ensure consistent, high-quality customer service.
 </li>
 <li>
 Ensure achievement of SLAs, KPIs, and client commitments across all channels.
 </li>
 <li>
 Manage daily operations including staffing, scheduling, productivity, and adherence.
 </li>
 <li>
 Ensure compliance with company policies, regulatory requirements, and security standards.
 </li>
 </ul>
 
 
 
 
 People &amp; Performance Management
 
 <ul>
 <li>
 Lead, coach, and develop Team Leads, Supervisors, and CX staff.
 </li>
 <li>
 Drive a performance culture through goal setting, reviews, and corrective actions.
 </li>
 <li>
 Partner with Training and QA teams to address skill gaps and quality improvements.
 </li>
 <li>
 Support succession planning and talent development initiatives.
 </li>
 </ul>
 
 
 
 
 Quality, CX &amp; Continuous Improvement
 
 <ul>
 <li>
 Monitor and improve CSAT, NPS, FCR, AHT, and quality scores.
 </li>
 <li>
 Analyze customer feedback, complaints, and escalations to identify root causes.
 </li>
 <li>
 Lead continuous improvement initiatives using COPC, Lean, or Six Sigma principles.
 </li>
 <li>
 Implement best practices to enhance customer journeys and service efficiency.
 </li>
 </ul>
 
 
 
 
 Key Skills &amp; Competencies
 
 <ul>
 <li>
 Strong CX operations leadership
 </li>
 <li>
 Data analysis &amp; problem-solving
 </li>
 <li>
 Process improvement methodologies (COPC, Lean, Six Sigma)
 </li>
 <li>
 Excellent communication and decision-making skills
 </li>
 </ul>
</div>

Operation Manager - CX

<div>
 
 &middot; Develop, maintain, and enhance web applications using
 
 .NET Core / ASP.NET
 
 and
 
 Angular (v2+)
 
 under guidance from senior engineers.
 
 
 &middot; Implement backend services and APIs (
 
 RESTful
 
 , basic exposure to
 
 GraphQL/gRPC
 
 is a plus) following established architecture and best practices.
 
 
 &middot; Participate in refactoring and improving existing systems to enhance performance, readability, and maintainability.
 
 
 &middot; Apply common design patterns such as
 
 Repository
 
 ,
 
 Dependency Injection
 
 , and
 
 Factory
 
 with support from senior team members.
 
 
 &middot; Collaborate with Product, QA, and DevOps teams to understand requirements and deliver features on time.
 
 
 &middot; Work with message brokers like
 
 RabbitMQ
 
 or
 
 Kafka
 
 for basic asynchronous communication scenarios &ldquo;
 
 Advanced
 
 &ldquo;.
 
 
 &middot; Build and maintain data access layers using
 
 SQL Server
 
 and gain hands-on experience with
 
 NoSQL databases
 
 (e.g., MongoDB).
 
 
 &middot; Participate in code reviews, both receiving and providing constructive feedback.
 
 
 &middot; Develop responsive and reusable UI components using
 
 Angular
 
 ,
 
 TypeScript
 
 ,
 
 HTML5
 
 ,
 
 CSS3
 
 ,
 
 Sass
 
 , and
 
 Tailwind CSS
 
 .
 
 
 &middot; Use component libraries such as
 
 Angular Material
 
 or
 
 PrimeNG
 
 to build consistent user interfaces.
 
 
 &middot; Contribute to client-side performance improvements and gain exposure to
 
 SSR/CSR
 
 concepts (e.g., Angular Universal).
 
 
 &middot; Assist in deploying and maintaining applications using
 
 Docker
 
 and basic
 
 Kubernetes
 
 workflows.
 
 
 &middot; Continuously learn new technologies, tools, and best practices in full-stack development.
 
</div>

Senior Full Stack Engineer ( .net - Angular )

<div>
 
 Position Overview
 
 
 We are looking for a Senior Frontend Developer with strong expertise in Angular (our main frontend framework), solid working knowledge of React.js, and good-to-have experience with Vue.js. The successful candidate will be responsible for designing and developing user-centric web applications with high performance, scalability, and maintainability.
 
 
 As part of an Agile/Scrum team, the Senior Frontend Developer will collaborate closely with backend engineers, UX/UI designers, and product owners to deliver high-quality features following modern development standards and best practices.
 
 
 Key Responsibilities
 
 
 Development &amp; Implementation
 
 
 &bull; Develop responsive, high-quality web applications using Angular (primary), with occasional contributions using React.js or Vue.js.
 
 
 &bull; Translate UI/UX design wireframes into functional, reusable, and scalable components.
 
 
 &bull; Integrate frontend components with backend APIs and microservices.
 
 
 &bull; Maintain a clean, organized, and well-documented codebase aligned with company coding standards.
 
 
 Collaboration &amp; Agile Practices
 
 
 &bull; Work closely with Product Owners, Scrum Masters, and other team members to deliver product increments within sprints.
 
 
 &bull; Participate actively in Agile ceremonies (planning, daily stand-ups, retrospectives, and reviews).
 
 
 &bull; Estimate, prioritize, and deliver assigned tasks on time.
 
 
 Quality &amp; Performance
 
 
 &bull; Conduct thorough unit testing and support QA teams during the testing phase.
 
 
 &bull; Identify performance bottlenecks and implement optimizations (lazy loading, caching, code splitting).
 
 
 &bull; Ensure applications meet accessibility, security, and cross-browser compatibility standards.
 
 
 Mentorship &amp; Continuous Improvement
 
 
 &bull; Provide guidance and code reviews for junior developers.
 
 
 &bull; Contribute to internal knowledge-sharing sessions and frontend best-practice documentation.
 
 
 &bull; Stay up to date with emerging frontend technologies and propose improvements where applicable.
 
</div>

Senior Front End Angular Developer

<div>
 
 
 Job Summary
 
 
 
 We are looking for a creative and analytical Social Media Specialist to manage our social media channels, grow online presence, and increase audience engagement. The ideal candidate will develop content strategies, monitor performance, and ensure brand consistency across all platforms.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement social media strategies aligned with business goals.
 </li>
 <li>
 Create and schedule engaging content across platforms (Instagram, X, LinkedIn, TikTok, etc.).
 </li>
 <li>
 Manage community engagement and respond to messages and comments.
 </li>
 <li>
 Monitor trends, competitors, and audience behavior.
 </li>
 <li>
 Track performance metrics and prepare monthly analytics reports.
 </li>
 <li>
 Manage paid advertising campaigns when required.
 </li>
 <li>
 Collaborate with internal teams to support marketing initiatives.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in social media management.
 </li>
 <li>
 Strong knowledge of platform algorithms and digital trends.
 </li>
 <li>
 Experience with social media management tools and analytics platforms.
 </li>
 <li>
 Excellent copywriting skills (Arabic &amp; English preferred).
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong communication skills.
 </li>
 <li>
 Creativity and strategic thinking.
 </li>
 <li>
 Analytical mindset.
 </li>
 <li>
 Time management and multitasking ability.
 </li>
 </ul>
 
 
</div>

Social Media Marketing Specialist

<div>
 
 
 Job Summary
 
 
 
 We are seeking a talented Graphic Designer to create visually compelling designs that align with our brand identity. The ideal candidate will produce high-quality digital and print materials, as well as engaging video content, to support marketing and communication objectives.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design social media visuals, digital ads, and campaign materials.
 </li>
 <li>
 Develop marketing materials such as brochures, presentations, and banners.
 </li>
 <li>
 Create, edit, and produce videos for social media, marketing campaigns, and internal communications.
 </li>
 <li>
 Design motion graphics and animations to enhance digital content.
 </li>
 <li>
 Maintain brand consistency across all visual outputs.
 </li>
 <li>
 Collaborate with marketing and content teams to execute campaigns.
 </li>
 <li>
 Prepare final artwork for digital, print, and video production.
 </li>
 </ul>
 
 
 Quaifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Graphic Design, Multimedia, or related field.
 </li>
 <li>
 2&ndash;4 years of professional design experience.
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects).
 </li>
 <li>
 Strong portfolio demonstrating creative, technical, and video production skills.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Creativity and attention to detail.
 </li>
 <li>
 Strong visual storytelling and motion graphics skills.
 </li>
 <li>
 Video editing and production expertise.
 </li>
 <li>
 Ability to manage multiple projects and meet deadlines.
 </li>
 <li>
 Knowledge of social media video trends and formats is a plus.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Graphic Designer

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